Bellboy Supervisor - Amanvari

Location Overview

Join our team at Amanvari. A remote natural paradise on Mexico’s Eastern Cape, Aman’s newest retreat finds home between the Sierra de la Laguna mountains and the calm waters of the Sea of Cortés. Echoing its name, a combination of the Sanskrit-derived words for ‘peace’ and ‘water,’ Amanvari rests in harmony with its exclusive yet inspiring setting, an exclusive 1,000-acre community just one hour from Los Cabos International airport.  

Role

The Bellboy Supervisor is responsible for coordinating, guiding, and overseeing the Bellboys team to ensure flawless guest arrivals, departures, and assistance, characterized by accuracy, warmth, and an exceptional level of service in line with ultra-luxury hotel standards. This role ensures that all welcome processes, luggage handling, guest orientation, and support in public areas are executed efficiently, discreetly, and with meticulous attention to detail. Additionally, the Supervisor is responsible for training the team, monitoring their performance, ensuring proper presentation and operation of the front-of-house areas, and coordinating closely with Guest Services, Reservations, and other departments to deliver seamless, personalized, and memorable experiences. The Bellboy Supervisor serves as a hospitality role model, maintaining the highest standards of service, leadership, and professionalism at all times. 

Responsibilities

• Supervise, coordinate, and support the daily operations of the Bellboys team, ensuring seamless and efficient guest arrivals and departures in accordance with ultra-luxury standards.
• Ensure a warm, personalized welcome for each guest by overseeing proper luggage handling, providing general orientation, and escorting guests to their rooms.
• Coordinate task distribution within the team, including shift planning, operational priorities, and assignment of responsibilities during high-demand periods.
• Supervise the safe, secure, and discreet handling of luggage, personal belongings, and special guest deliveries.
• Ensure strict compliance with service protocols, grooming and presentation standards, communication etiquette, and guest interaction guidelines.
• Maintain constant and effective communication with Reservations, Guest Services, Security, and other departments to ensure smooth operational flow and highly personalized guest experiences.
• Monitor lobby activity, anticipate guest needs, and ensure a consistent, visible, and professional team presence at all times.
• Train, motivate, and evaluate the Bellboys team on an ongoing basis, identifying areas for improvement and fostering a culture of excellence in service.
• Oversee the proper use, maintenance, and control of operational equipment, including radios, keys, luggage carts, and other assigned tools.
• Review, document, and maintain records of incidents, deliveries, luggage movements, and special requests to ensure accuracy, traceability, and compliance.

Requirements

• Bachelor’s degree in Hotel Management, Business Administration, or a related field.
• Minimum of 2 years of prior experience in a similar role within a luxury hotel environment.
• Proficiency in both spoken and written English and Spanish.