People Operations Analyst (Hybrid)

Please note that this role is hybrid and would require an in-office presence of three (3) days per week between Tuesday-Thursday in our Chicago Loop office (located at 175 W Jackson Blvd, Chicago, IL 60604).

About Axiom

As the leading alternative legal services provider globally, Axiom gives in-house legal teams on-demand access to top legal talent and lawyers — deployed when, where, and how clients need it, for up to 50% less than national law firms. Axiom's network of 14,000+ legal professionals includes 4,000+ lawyers with Fortune 500 experience, delivering AI-enabled legal services across more than 12 practice areas. Trusted by 75% of the Fortune 100 and thousands of mid-market leaders, Axiom ranks #1 among Alternative Legal Service Providers in 8 of 9 performance categories — including talent quality, breadth, productivity, and client experience — according to a top 5 global consulting firm. Across more than 3,000 engagements annually in 6 regions and 4 continents, 93% of clients rate Axiom lawyers as good as or better than top law firm attorneys, with 96% client satisfaction and measurable cost savings that reduce outside counsel spend without sacrificing quality. Stop overpaying for law firm work. Start with Axiom.

About the role

Axiom is seeking a People Operations Analyst to join our Chicago location. This role forms part of the People at Axiom (PAX) function and will involve execution of a range of operational processes and management of pre-employment checks for all North American legal talent and HQ candidates. This is a position for someone who connects naturally with an array of stakeholders, has strong organizational skills with excellent attention to detail, and has the confidence to communicate effectively with a global workforce.

Responsibilities include:

[55%] - Processing of pre-employment checks:

• Coordinating the end-to-end management of our due diligence process for legal talent across North America. With team coverage for international locations (UK, Hong Kong, Singapore, Australia) when necessary.

• Independently managing own workload to effectively process background checks, right to work verification, and managing pre-employment paperwork.

• Proactive decision making to resolve screening issues (e.g. data inconsistencies) and escalating to Associates or manager where appropriate to achieve 100% screening completion in all cases.  

• Contributing to weekly progress meetings to review turnaround times and completion rates against agreed SLAs.

• Monitoring automated employment agreements for new hires and ensuring 100% completion rate by start date. Proactively escalating to Associate levels and Talent Success Partners to meet deadlines.

[30%] - Responsible for actioning a wide scope of operational business processes:

• Direct engagement with new hires and hiring managers to answer onboarding questions and to offer live support with onboarding completion in our HRIS, Workday.

• Daily review of onboarding progress trackers for all hired candidates in North. Responsible for daily check and chase approach to drive completion times to within 3 days.

• Daily processing of new legal talent hires in North America. Committing to 24-hour turnaround from when hires are first triggered.

• Processing absence returns and job updates for legal talent employees returning to active engagement.

[10%] - Commercial pipeline support:

• Independently managing client attestation requests, contributing to client surveys and Request For Proposal (RFP) documents, and knowing when to escalate as necessary.

• Flexible and commercially sensitive approach to workload management. Able to re-prioritize quickly to respond to, and resolve, urgent commercial requests.

[5%] - Reporting and auditing:

• Contributing to internal audits to stay ahead of client audit requests and ensure compliance with client screening requirements.

About you

• Previous experience of working towards targets/KPIs.

• Experience handling multiple tasks simultaneously, adapting to changes, and being able to creatively problem solve.

• Legally eligible to work in the Unites States of America.

• Undergraduate degree in a relevant discipline (or sufficient work experience in lieu of degree).

• Highly organized and effective at managing own workload within competing deadlines.

• Confident in applying own judgement and taking initiative to deliver against targets.

• Able to follow internal process guides and repeat processes quickly with low error margin.

• Team player who can confidently develop and maintain remote relationships.

Our ideal candidate