Facility

Cape Fear Valley Medical Center

Location

Fayetteville, North Carolina

Department

Virtual Observation

Job Family

Nursing Support

Work Shift

Variable (United States of America)

Summary

Responsible for sitting with assigned patients and works with the nurse to assist with patient safety as well as offer stimuli to the patient. Responsible for communicating with every person involved in the patient’s care. Responsible for delivering customer service to the patient, staff and visitors. Utilizes crisis intervention and de-escalation techniques as needed.

Major Job Functions

The following is a summary of the major essential functions of this job.  The incumbent may perform other duties, both major and minor, that are not mentioned below.  In addition, specific functions may change from time to time:

• Cares for the patient in a manner that promotes safety, protects rights and preserves dignity that is conducive to a therapeutic environment

• Responds to needs of patients with direct assistance when able or by reporting patient needs to the appropriate person

• Assists in maintaining patient safety to include the proper use of equipment and supplies which may include restraints

• Participates in educational and Performance Improvement activities

• Promotes the patient’s right to privacy

• Provides emotional support as appropriate

• Alerts nursing staff regarding escalating behavior that requires intervention and calls for assistance as needed

• Other duties as assigned

Minimum Qualifications

The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:

Education and Formal Training: 

• High school diploma or equivalent required

• Psychology/social work training preferred

Work Experience: 

• None

Knowledge, Skills, and Abilities Required: 

• Proficiency in reading, writing, and speaking the English language

• Skills and knowledge to conduct safe individual activities with the patients

• Strong observation and intervention skills with the patients and family members

• Proficient with interpersonal communication skills

• Possess verbal communication skills to allow for calm communication with patient and the patient’s family members

Physical Requirements: 

• Work involves a variety of activities including walking, standing and sitting

• Ability to turn and lift patients

• Ability to communicate and visually observe the patient required

Required Licenses and Certifications

BLS - American Heart Association

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity