Learning Specialist

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Global Learning Services teams focus on executing system data maintenance and administrative activities in Cornerstone and all relevant Learning management systems as well as providing all necessary non-systems related Learning process support. Global Learning Services provides customer service and advisory support to the Learning Community and business partners on global Learning systems and processes and ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.

The Opportunity

As a Learning Specialist you are part of a global, international team and contribute to customer experience directly. Your key responsibilities are performing complete, stringent and timely Training & Learning related administrative and organizational tasks in area and understanding its linkage to Personnel Administration and Organizational Management.

• Providing insight, Tier 2 support and explanation on Learning system (Cornerstone), administering and updating Learning Catalog

• Managing course enrollments for learners, managing invitations, registrations, reminders and follow-up on courses and attendance

• Preparing and providing various Training-related reports and status updates for HR professionals and Training Owners

• Functionality testing of new learning management system and advising and supporting business with system / testing / Learning processes

• Providing customer service on Training related activities, such as inquiry resolution, request management, and troubleshooting

• Developing and managing key stakeholder relationships in a proactive and customer outcomes focused way and building relationships with other colleagues within the GLS organization as well as with customers to ensure ongoing service delivery effectiveness.

What can you bring to our team:

• Ideally 1-3 years of experience in the fields of HR personnel administrative or service delivery or customer service with a college/university degree

• Accuracy in record keeping, focus and accountability

• The capability to multitask and handle complex cases

• Strong customer centricity, end-to-end accountability, problem-solving skills, growth & agile mindset in ambiguous situations

• Multi-cultural acceptance, ability to work in a fast-paced and changing environment and fluent in written and spoken English.

In exchange we provide you with

• Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & trainings, the possibility of international assignments, internal position changes and the chance to shape your own career. 

• Excellent benefits & flexibility: competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice, and its conditions can be tailored for employees according to needs (2 office days/week on average). We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.

• A global inclusive community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.

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Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.