IT Support Specialist

As an IT Support Specialist, you will provide employee IT support and services in accordance with the company’s policies and procedures. We are looking for a candidate who combines strong technical expertise with excellent communication skills and a proactive, service-oriented mindset.

Location: This position is based in the company’s Warsaw office. Domestic travel across Poland, along with occasional international trips may be required. 

Fluency in Polish is required for this position. As English is the company’s corporate language, a high level of proficiency in English is also mandatory.

Your role:

• Providing day-to-day technical support to employees for workplace information and communications technology systems, including Microsoft 365 applications such as Teams, Outlook, SharePoint;

• Installing, configuring and troubleshooting laptops, desktops, workstations and limited network and system issues within a heterogeneous environment;

• Participating in the development of information technology and infrastructure projects;

• Recommending and specifying appropriate hardware and software solutions, including Microsoft 365 productivity tools;

• Conducting training programs designed to educate computer users on basic and specialized applications;

• Actively support IT infrastructure projects;

• Establish local base of IT equipment and services vendors.

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Your profile:
Must have requirements:

• Relevant education in IT or a related field;

• 2–5 years of experience in IT support, helpdesk or system administration roles;

• Solid understanding of Microsoft Windows environments, including installation, configuration and troubleshooting;

• Experience with Microsoft 365 tools and services, such as Outlook, Teams and SharePoint;

• Basic knowledge of networking concepts, including LAN/WLAN, IP addressing;

• Hands-on experience with hardware installation and maintenance (PCs, laptops, printers);

• Understanding of cybersecurity practices and endpoint protection;

• A valid driving license;

• Ability to obtain and maintain a Polish Personnel Security Clearance (active clearance preferred);

• Fluency in Polish and English, both spoken and written.

Preferred qualifications (considered as an advantage):

• Experience in developing and implementing IT security documentation pertaining to the protection of IT systems aimed at the processing of classified information;

• Personnel Security Clearance up to and including “TAJNE”, “NATO SECRET”, “SECRET UE/EU SECRET”;

• Certificate of completion of training for Systems Administrator issued by the Internal Security Agency.

As a Personnel Security Clearance is required for this role, applicants shall already hold or have the ability to obtain one.

Applicants selected will be subject to a security vetting and must meet eligibility requirements for access to classified information, including presenting a certificate of clear criminal record obtained from the Polish National Criminal Register.

What we offer:

• Annual holiday allowance;

• Private medical care;

• Life insurance;

• Subsidized sports card;

• Eyewear reimbursement;

• Opportunities for professional development and certified trainings.

What you will be a part of

Saab is a leading defence and security company with an enduring purpose, to help nations keep their people and society safe. Empowered by its 28,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defence capability of several nations.