Customer Support Specialist II- Intermodal- Ciudad de México

Schedule: On site.  9 vacancies avaliable 

Job type: On site

Títle: Customer Support Specialist ll

Location: Ciudad de Mexico 

Req #: 2335

What the Candidate Will Do  

The Customer Support Specialist II is responsible for supporting the end-to-end execution of freight shipments, ensuring on-time performance, accurate system updates, and exceptional customer service. This role plays a critical part in day-to-day operations by maintaining strong communication with customers, carriers, and internal stakeholders, as well as resolving service issues and supporting continuous improvement initiatives. Region of impact: North America. 

Basic Qualifications

• Manage daily activities related to booking, dispatch, tracking, and delivery confirmation for both import and export shipments. 

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