About the role
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
What you will do
- Provides guidance, coaching, and training to the associates on day-to-day processes and escalated items related to Client Services.
- Operates with substantial latitude for un-reviewed action or decision making. Promote efficiencies within the department by coordinating the review of procedure updates and implementation of changes as directed and overseen by manager.
- Coordinates with management to establish measures of performance for the department, track said performance, and provide input to be used in conducting employee performance review.
- Ensures completion of recurring and routine audits, reporting, and projects on a monthly/quarterly basis.
- Assists teams with daily processing, quality control, and escalated service calls as needed, as well as other responsibilities as assigned.
What you will bring
- Bachelor's Degree in Business, or equivalent experience.
- FINRA Fingerprinting required
- Strong customer service skills and the ability to take escalated calls involving complex situations.
- Demonstrated leadership abilities such as coaching peers and less senior employees, creating process improvements, and handling of escalated matters.
- Ability to collaborate with all levels of management and teammates to accomplish daily deliverables.
- Excellent communication and organizational skills with strong attention to detail
- Ability to multi-task and prioritize workload in high paced environment to complete tasks within established timelines.
- Must be fluent in English
- Must be available to work overnight hours
Normal Office Working Conditions: this job operates in a professional office environment and routinely uses standard
office equipment.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
Aplyr's read
Empower is a fintech company focused on personalized financial planning and investment management, attracting professionals in finance and technology roles.
What's promising
- •Empower offers personalized financial planning, attracting clients seeking tailored investment solutions.
- •The company is expanding its workforce, indicating growth and stability in the fintech sector.
- •Empower's focus on data governance and automation highlights its commitment to technological advancement.
What to watch
- •The fintech industry is highly competitive, posing challenges for market differentiation.
- •Rapid growth may strain resources and impact employee work-life balance.
- •Limited public information about company culture and employee satisfaction.
Why Empower
- •Empower specializes in combining financial planning with advanced technology for personalized client solutions.
- •The company emphasizes roles in data governance and automation, showcasing a tech-driven approach.
- •Empower's diverse hiring across finance and tech roles suggests a multidisciplinary team environment.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Empower
Empower is a financial technology company that provides personalized financial planning and investment management services to help individuals achieve their financial goals.
