Repair Services Engineer

Job Purpose

The Repair Services Engineer is responsible for technical project management related to onboarding new service programs, leading repair and sustaining engineering activities, and supporting existing programs. The role combines technical expertise, project coordination, and hands‑on engineering support to ensure high‑quality service delivery, operational efficiency, and customer satisfaction.

Key Responsibilities

• Manage technical projects for onboarding new programs and supporting sustaining engineering activities for existing programs

• Define project scope based on customer and business requirements, including scope of work, resource planning, and cost estimation to support quotation preparation

• Develop, maintain, and execute detailed project and implementation plans in collaboration with Operations Managers and cross‑functional teams (engineering, manufacturing, sales, supply chain, scheduling, and quality)

• Track actions, milestones, and deliverables across all programs, ensuring timely execution within scope, budget, and agreed timelines

• Collaborate with internal engineering teams and customer operations to design, implement, or improve service programs and operational processes

• Provide technical support for service programs, including hardware break‑fix activities and troubleshooting of hardware and software issues

• Deliver technical documentation such as high‑level design documents, User Acceptance Test (UAT) documentation, and as‑built documentation

• Ensure service delivery meets predefined Service Level Agreements (SLAs) and quality standards

• Perform technology, professional, and maintenance support services within the agreed scope and timelines

• Participate in technical training programs and obtain required technical certifications to meet supplier and customer requirements

• Conduct knowledge transfer and training sessions for internal teams and customers when required

• Develop and maintain repair procedures, troubleshooting guides, test methods, and test equipment fixtures

• Train operations personnel on repair processes, product schematics, AVL’s, BOM drivers, applications, and firmware functionality

• Ensure all processes comply with internal quality standards, customer specifications, and external regulatory requirements

• Install and configure services according to approved implementation plans

• Perform other duties as assigned

Knowledge, Skills and Experience

• 5–8 years of relevant professional experience in a technical engineering or services environment

• Professional working proficiency in English (written and spoken) is required

• Technical degree or Bachelor’s degree in Electronics, Electrical Engineering, or a related field

• Electrical Engineering (EE) degree or equivalent industry experience with a strong focus on production integration, test, repair, and sustaining engineering

• Hands‑on experience with equipment such as storage systems, network switches, servers, broadband devices, retail point‑of‑sale systems, and/or medical devices

• Strong analytical, critical‑thinking, and complex problem‑solving skills

• Ability to execute instructions accurately and request clarification when needed

• Strong leadership skills with the ability to take initiative, propose improvements, and drive results

• Excellent collaboration and communication skills across multidisciplinary teams

• Ability to build strong working relationships with internal stakeholders and customers

• Ability to handle confidential and sensitive information with discretion

• Flexibility and adaptability in a fast‑changing technical environment

• Ability to quickly learn and adapt to new systems, tools, and technologies

• Proficiency with relevant computer systems and applications at an intermediate level

• Familiarity with safety requirements, including the use of Personal Protective Equipment (PPE) and adherence to safety protocols

What We Offer

• A challenging and rewarding role within a supportive and motivated team

• Opportunities for professional growth through technical training, certifications, and development programs

• Exposure to complex international projects and cutting‑edge technologies

• A modern, inclusive work environment that values expertise, collaboration, and innovation

• A competitive compensation and benefits package aligned with local market standards

About TD SYNNEX / Shyft Global Services