About the role

Aplyr's Quick Take

This role is primarily about providing first-line technical support for a global payments network, focusing on monitoring, troubleshooting, and incident management. It's an individual contributor position that requires shift work, including nights and weekends, to ensure 24/7 operational support.

Good fit

Ideal candidates will have experience in a network operations center or technical support, particularly with Linux systems and networking hardware. A proactive, analytical mindset and the ability to work under pressure are essential.

Worth noting

The role involves a shift schedule that may not suit everyone, and it emphasizes a strong technical background in networking and incident management. The position also requires collaboration with both internal teams and external partners.

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!

Overview

We have an exciting opportunity for you to become an integral member of the TNS Global NOC as a Network Analyst. You will be part of an operations support team providing first-line support, partner escalation, and incident management across the TNS network.

You will be responsible for monitoring and supporting our global payments network and should be familiar with maintaining high-availability networks, as well as providing timely resolutions and quality assurance for customers.

Responsibilities

Working closely with your peers, you will support a diverse range of incidents or issues in order to meet service availability SLAs. Working on a shift rota (12-hour day/night shifts) providing 24 x 7 x 365 operational support, you will be responsible for:

Monitoring and management of the Global TNS Payments network.
Responsible for monitoring the health of network connectivity and performance.
Monitoring and troubleshooting Linux servers hosting our payment application tools.
Monitoring and troubleshooting of the IP transport network.
Logging all service incidents in the incident management system.
Working all assigned tickets through to resolution, whilst providing timely escalation, communication, and updates throughout the lifecycle of the incident ticket.
Working closely with internal technical support groups and third-party organisations in support of any given service incident.
Post-incident impact analysis/support.
Support of change management activities.

Qualifications

Required technical skills:

Previous experience working in a network operations centre or technical support role.
Experience with a ticketing system for fault tracking, for example ServiceNow or Salesforce.
Experience with Linux operating systems and command-line interface.
Experience with Fortinet – (FortiGates and FortiSwitch hardware, FortiManager and FortiAnalyzer management platforms).
Understanding of SD-WAN solutions and cloud-based solutions (AWS, Azure).
Experienced with Cisco routers and switches.
Understanding IP routing protocols such as BGP, EIGRP, OSPF.

Required soft skills:

Analytical approach to fault-finding with a proven ability to diagnose network problems.
Tenacious and inquisitive in investigating and applying corrective action.
Good personal organisational and developed time-management skills.
Ability to work under pressure.
Professional working attitude – strong ability to communicate effectively with local and remote team members.

Desirable knowledge:

Payments industry knowledge.
TLS/SSL protocol understanding (SSL certification, key exchange, CA).
Understanding of cellular radio (3G/4G) and roaming operations.
Internet-based operations – DNS, CDN, VPN and IPSEC protocols.
Working knowledge of network monitoring/event management systems, for example SolarWinds, Splunk, ThousandEyes.
ITIL knowledge/foundation certification.

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Aplyr's read

TNS is a leader in payment processing, attracting tech-savvy professionals who thrive on innovation and secure transaction solutions.
Synthesized from recent postings & public sources

What's promising

•TNS is at the forefront of secure payment processing technology.
•The company offers diverse roles, from cloud infrastructure to network engineering.
•TNS has a strong focus on innovation in financial services.

What to watch

•The financial services sector can be highly competitive and volatile.
•Limited public information about TNS's work culture and employee satisfaction.
•Potential challenges in maintaining security standards amidst rapid technological changes.

Why TNS

•TNS specializes in cutting-edge payment processing solutions.
•The company emphasizes secure and efficient transaction facilitation.
•TNS offers a wide range of technical roles, indicating a robust tech infrastructure.

Aplyr’s read is generated by AI from public sources. Was it useful?

About TNS

TNS

tnsi.com

View company

Transaction is a leading provider of payment processing solutions, specializing in innovative technology to facilitate secure and efficient transactions.