Senior Manager - Digital UX Researcher

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

A Brief Overview

Conducts user research to understand the needs, preferences, and behaviors of target users. Plans and executes research studies, gathers

and analyzes data, and presents actionable insights to inform product and design decisions. Collaborates with design and development

teams, utilizes various research methodologies, and advocates for user-centric design principles to improve the overall user experience.

What you will do

• Acts as a top-level specialist in the field of digital UX Research, leveraging comprehensive knowledge and extensive
• experience to provide expert insights and recommendations.
• Advises and influences strategic decision-making processes related to digital product development and UX improvements.
• Applies highly developed research methodologies and analytical skills to gather actionable insights from user data and
• feedback.
• Adapts theoretical concepts and textbook principles into practical and innovative solutions for enhancing digital user
• experiences.
• Develops industry-leading digital UX strategies that have a direct impact on the organization's business results and long-term
• success.
• Coordinates external research efforts with vendors or partners, seeking industry-leading practices and benchmarking
• opportunities.
• Consults on UX-related matters with cross-functional teams, fostering collaboration and knowledge-sharing across
• departments.
• Coaches other professionals within the UX research team, providing guidance and mentorship to junior colleagues.
• Checks and reviews completed research work to ensure compliance with established processes, standards, and policies.

For this role you will need Minimum Requirements

• 7-10 years work experience
• Adept at problem solving and decision making skills
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others) skills
• Adept at execution and delivery (planning, delivering, and supporting) skills
• Adept at business intelligence

Education

Bachelor's degree preferred/specialized training/relevant professional qualification.

Pay Range

The typical pay range for this role is:

$130,295.00 - $260,590.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 06/25/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.