Senior Customer & Advocacy Marketing Manager, EMEA

London, UK (Hybrid: 3 days p/week in office)

About the Team and Role

At Klaviyo, our best marketing comes from the success of our customers. With more than 193,000 brands using our platform, we have the privilege of turning incredible customer stories into powerful programmes that inspire, educate, and drive growth.

We’re looking for a Snr Customer & Advocacy Marketing Manager, EMEA (individual contributor) to lead how we celebrate, activate, and amplify our customers across one of Klaviyo’s most diverse and high-growth regions.

This isn’t a typical advocacy role. EMEA spans multiple countries, languages, and levels of digital maturity, demanding a hyper-local, culturally intelligent approach. You’ll uncover and champion Klaviyo’s biggest advocates, from fast-growing ecommerce disruptors to established retail brands, transforming their success into stories and activations that build trust and influence across the region.

Sitting within the EMEA Brand & Content team and collaborating with our global Community & Customer Marketing team in Boston, you’ll work cross-functionally with Product Marketing, Sales, Customer Success, Education, Events, and Content to create scalable programmes that drive meaningful customer engagement and impact throughout EMEA.

How You’ll Make a Difference

Customer Storytelling

• Identify and develop a portfolio of customer advocates across EMEA with a focus on markets such as (but not limited to) UK, France, Germany, Spain, Italy and Benelux and the Nordics, prioritising those that align with Klaviyo’s regional growth goals.
• Develop frameworks for ‘local hero’ storytelling - amplifying influential brands across all target segments within each sub-region.
• Partner with PR, Events, CS and Sales to spotlight EMEA brands across earned, owned, and shared channels.
• Partner with the global Customer Marketing team to adapt and scale storytelling formats, short videos, written narratives, social highlights, and thought leadership features.

Reference & Advocacy 

• Support and grow Klaviyo’s global customer advocacy program in EMEA, building relationships with top advocates and ensuring customer participation across speaking engagement, media, and reference opportunities.
• Manage the pipeline of referenceable customers across EMEA and facilitate customer connections for internal teams including Product Marketing, Sales, CS and PR.
• Develop in-region strategies to deepen engagement among top EMEA customers.

Regional Activations 

• Partner with Events, Community, and Marketing teams to source and prepare customer speakers for flagship moments such as K:LDN, webinars, and key regional events.
• Identify and activate customers to share their stories across partner, industry, and community platforms, both in-person and digitally.
• Plan and execute customer-centric experiences, from intimate roundtables and dinners to larger community activations, that align with regional priorities and resonate locally.
• Serve as the regional customer marketing lead for launches, ensuring advocates are activated to support key GTM moments, whether driven globally or locally.

Regional Nuance

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