Manager, Customer Success EMEA

Confirmed live in the last 24 hours

Planet Labs

Berlin, Germany

Hybrid

Posted April 14, 2026

Job Description

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

About the Role:

The regional Manager, Customer Success, leads a team of High-Touch Customer Success Managers (CSMs) dedicated to accelerating adoption, retention, and growth within the European public sector. Reporting to the Global Director of Customer Success, this position oversees daily operations for the regional Civil Government portfolio and ensures the team has the necessary resources to deliver measurable value.

This role serves as a senior leader and advocate for strategic customers, acting as a key escalation point within the region. This position coordinates with Regional Sales Directors, Pre-Sales Managers, and Global Leadership to execute a unified strategy. By empowering governments to use satellite data for critical public sector work, this role directly supports Planet’s mission of making global change visible to help life on Earth.

This is a full-time, hybrid role which will require you to work from our Berlin office 3 days per week.

Impact You’ll Own:

Accountable for regional metrics including Gross Retention, Net Retention, Net Promoter Score (NPS), and Team Hiring/Retention targets.
Recruits, mentors, and manages a team of CSMs by ensuring proper resources are available for high-touch engagement.
Serves as the senior escalation point for the region by navigating difficult conversations and turning around at-risk accounts.
Partners with Regional Sales Directors to align account growth strategies and ensure a unified front during renewals and expansions.
Customer Business Reviews to ensure value realization.
Analyzes customer usage data and Key Performance Indicators (KPIs) to identify growth opportunities and assess account health.
Collaborates with Technical Team Leads (Pre-Sales and Professional Services) to ensure smooth transitions from post-sale implementation to long-term value realization.
Partners with Product to align customer needs with the product roadmap.
Develops and executes success strategies that account for the diverse regulatory and political climates across different EMEA jurisdictions.

What You Bring:

4+ years of relevant work experience in Customer Success or Account Management.
2+ years of supervisory or leadership experience.
Bachelor’s degree in a relevant field.
Knowledge of the unique requirements, procurement cycles, and long-term value roadmaps required for civil government accounts.
Understanding of European procurement frameworks and the nuances of working with intergovernmental organizations.
Ability to build and maintain relationships with executive-level stakeholders within complex organizations.
Knowledge of customer success methodologies and best practices for high-touch engagement.
Ability to communicate and synthesize complex technical concepts for diverse audiences in English, the language of the company.
Ability to lead a multicultural team and manage stakeholders across different time zones, languages, and business etiquettes.