About the role

Aplyr's Quick Take

This role is primarily about managing and resolving customer invoice disputes while improving financial processes. It's an individual contributor position focused on analysis, communication with customers, and collaboration with various teams to enhance efficiency. You'll need to handle complex issues independently and support junior team members.

Good fit

Ideal candidates have at least 3 years of experience in invoice-to-cash processes or customer service, with strong problem-solving skills and a collaborative mindset. Fluency in both English and Italian is essential, along with proficiency in ERP systems.

Worth noting

The role requires a hybrid work setup and involves a fair amount of customer interaction, which may not suit everyone. There's a focus on KPIs, so performance-driven individuals will likely thrive here.

Work Flexibility: Hybrid

At Stryker, this role puts you at the center of financial operations, where your expertise directly impacts customer satisfaction and cash flow performance. You will play a key role in resolving complex invoice disputes while driving continuous improvements across processes. Join a collaborative and fast-paced environment where your contributions help shape efficient and scalable finance operations.

What you will do

Investigate and resolve customer invoice disputes by gathering relevant data and delivering accurate, policy-aligned solutions

Engage with customers via phone and email to obtain missing information and accelerate dispute resolution timelines

Record and track dispute activities in systems, ensuring full ownership until final resolution

Create and process credit and debit notes in ERP systems to correct financial discrepancies

Handle complex disputes independently and support junior team members in resolving escalated cases

Collaborate with cross-functional teams (Collections, Customer Experience, Pricing, Sales, and Master Data) to eliminate recurring issues

Analyze root causes and implement corrective actions to reduce dispute volumes and improve process efficiency

Achieve and exceed KPIs such as response time, productivity, and reduction of aged disputes while contributing to team performance

What you will need

Required

Minimum 3 years of experience in I2C, O2C, or customer service with dispute resolution responsibilities

Bachelor’s degree in Business Administration, Finance, Accounting, or related field

Fluent English and Italian (written and spoken)

Experience with ERP or collection systems (e.g., SAP, Oracle, or similar)

Advanced proficiency in Microsoft Office tools

Preferred

Experience in shared services or international finance environments

Salary information will be provided during the recruitment process.

Travel Percentage: 10%

Aplyr's read

Stryker excels in medical technology, attracting professionals passionate about innovation in orthopedics, surgical, and neurotechnology solutions.
Synthesized from recent postings & public sources

What's promising

•Stryker's innovative products lead advancements in orthopedics and neurotechnology.
•Global presence offers diverse career opportunities across multiple regions.
•Strong focus on research and development fosters continuous innovation.

What to watch

•High competition in the medical technology sector may impact market share.
•Regulatory challenges can affect product launch timelines.
•Complex organizational structure may slow decision-making processes.

Why Stryker

•Stryker's commitment to innovation in medical technology sets it apart.
•Diverse product range across orthopedics, surgical, and neurotechnology.
•Strong emphasis on employee development through varied roles and internships.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Stryker

Stryker

stryker.com

View company

Stryker is a global leader in medical technology, offering innovative products and services in orthopedics, medical and surgical, and neurotechnology and spine.