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Security Analyst II

ConnectWiseConnectWise·Software / IT Services

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Posted

5 days

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About the role

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

Provides support to Security Services team, with a high attention to detail

  • • Researches, analyzes, and documents findings
  • • May influence others within the Security team through the explanation of facts, policies, and practices
  • • Assists with the analysis of events generated from IDS, log-based alerts, SIEM alerting, and endpoint detection tools
  • • Monitors a designated set of alerts and tickets and assists with threat analysis, resolution, and escalation as necessary
  • • Monitors multiple cybersecurity systems for breaches, suspicious, or malicious activity
  • • Assists with SIEM rule modification, notification pathways, and other system configuration management
  • • Analyzes process workflows and identifies problems
  • • Works with colleagues to understand processes and deliverables across the organization
  • • Adheres to relevant policies, procedures, standards, and security practices
  • • Delivers and prioritizes customers satisfaction
  • • Aids and facilitates partner communications, resolutions, and escalations
  • • Follows escalation procedures for interfacing with other SOC teams
  • • Maintains consistent threat handling and remediation procedures
  • • Utilizes the internal knowledge base to assist with resolution of threats

Mandatory Skills: Should have hands on experience to work on incidents and investigation of forensic investigation, Cyber Triage, or Velociraptor, EDR – SentinelOne , and Microsoft defender. Practical exposure particularly in log analysis and real-world incident handling,

Experience: 2-5 experience

Shift timings: 3-12 pm and 4 pm to 1 am IST. (UK Shift)

Notice Period: Upto 3 months can be considered

Location: Mumbai, Pune (Hybrid Role)

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.

Skills & Tags

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Aplyr's read

ConnectWise is a pivotal player in IT service management, attracting tech-savvy professionals focused on innovation and client-centric solutions.

Synthesized from recent postings & public sources

What's promising

  • ConnectWise offers a comprehensive platform that integrates project management, billing, and CRM for tech service providers.
  • The company is expanding globally, hiring roles with language-specific requirements, indicating growth in international markets.
  • ConnectWise invests in cutting-edge technologies, such as AI, enhancing their product offerings and market competitiveness.

What to watch

  • ConnectWise operates in a highly competitive market with numerous established and emerging players.
  • The company requires specific language skills for some roles, potentially limiting the candidate pool.
  • Limited public information about employee satisfaction and company culture could be a concern for potential applicants.

Why ConnectWise

  • ConnectWise uniquely focuses on providing end-to-end solutions specifically tailored for technology service providers.
  • The company's platform offers a rare combination of project management, ticketing, and CRM in one solution.
  • ConnectWise's strategic focus on modernization and innovation sets it apart in the IT services industry.

Aplyr’s read is generated by AI from public sources. Was it useful?

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About ConnectWise

ConnectWise is a software company that provides business management solutions for technology service providers. Their platform includes tools for project management, ticketing, billing, and customer relationship management.

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