Senior Director of Product, Provider Experience

About the Role

We are seeking a Senior Director of Product to lead the Provider Experience Zone —owning the strategy, vision, and execution of a cohesive, scalable, and intuitive product experience for providers across the Datavant ecosystem. This leader will combine deep SaaS product expertise with a passion for delivering exceptional user experiences in healthcare. They will define the long-term product direction, ensure seamless coordination with Commercial and Operations teams, and translate product innovation into measurable customer value and business impact. The ideal candidate combines product strategy and execution depth with a strong user empathy — leading teams that design elegant solutions to complex, high-stakes problems.

Key Responsibilities

Product Vision & Strategy

• Define and communicate the long-term vision for the Provider Experience Zone, ensuring a unified, intuitive, and scalable product experience for health systems, clinics, and provider organizations
• Develop strategic product roadmaps that align with Datavant's mission, market needs, and operational capabilities
• Identify opportunities to modernize workflows, improve usability, and apply SaaS best practices across the provider product portfolio

Cross-Functional Leadership

• Partner closely with Commercial teams (Sales, CS, Marketing) to ensure clear value articulation, strong product positioning, and seamless enablement for product launches
• Work hand-in-hand with Operations and Implementation teams to translate product strategy into processes that scale—ensuring operational readiness, workflow efficiency, and high-quality execution
• Collaborate with Engineering Leadership to prioritize investments, guide delivery, and build reliable, secure, and extensible platform experiences

Business Impact & KPI Ownership

• Own and report on product KPIs related to adoption, retention, usage, NPS, operational efficiency, and financial performance
• Connect product decisions to measurable business outcomes, telling a clear “impact story” to leadership and stakeholders
• Leverage data, insights, and customer feedback to drive prioritization and refine the product strategy

Customer & User Advocacy

• Champion user-centered design principles and drive a deep understanding of provider needs, workflows, and pain points
• Build strong relationships with customers and users to continuously inform product direction
• Lead customer discovery, beta programs, and feedback loops that result in meaningful, customer-driven product improvements

Product Delivery & Team Leadership

• Lead, mentor, and grow a high-performing team of Product Managers and UX experts
• Establish disciplined product operating rhythms—roadmap planning, cross-functional reviews, experimentation, and structured execution
• Ensure products are delivered on time, with high quality, and with a clear path to operational and commercial success
  
  

Qualifications

• 10+ years in Product Management, including 5+ years leading SaaS product teams
• Demonstrated success defining and executing multi-product or platform strategies
• Deep understanding of user experience and customer-centric design principles
• Proven ability to collaborate cr