About the role
Job Description
Core responsibilities of the position include, but are not limited to, the following:
Competencies:
• Action Oriented
• Approachability
• Customer Focus
• Communicative
• Strong Listening Skills
• Patience
• Peer Relationships
• Technical Oriented and Adaptability
• Time Management
Required Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Advanced understanding of AI agent and chatbot creation using RAG methodology to further enhance the implementation of chatbots for FA2 and Prosoft
• Technical phone support to customers.
• Learning, understanding, implementing and training on FA2 and Prosoft.
• Identification and communication of additional revenue streams/opportunities.
• Providing regular and timely status reports and progress of assigned work to the Manager of Support Services.
• 2 + years' experience in technical environment and/or customer service fields desired.
• Excellent interpersonal, written, and oral communication skills.
• Excellent listening skills and the ability to ask probing questions, understand concerns, overcome objections and resolve problems.
• Strong work ethic and self-starter, ability to work independently and as a team player.
• Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
• Must possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone.
• Payroll and AP knowledge preferred.
• Accounting knowledge will set a candidate apart.
• Strong analytical and problem-solving skills
Salary range: $65,000 - $75,000 USD per year.
Aplyr's read
Harris Computer excels in delivering specialized software solutions for diverse sectors, attracting tech-savvy professionals passionate about innovation and operational efficiency.
What's promising
- •Harris Computer offers diverse roles across various sectors, enhancing career growth opportunities.
- •The company focuses on innovative technology solutions, appealing to those interested in cutting-edge software development.
- •Remote work options are available, providing flexibility for employees in different roles.
What to watch
- •Limited public information about company culture and work-life balance.
- •The company's focus on multiple industries may dilute specialization in any single sector.
- •Potential challenges in maintaining consistent innovation across diverse software solutions.
Why Harris Computer
- •Harris Computer's specialization in public sector and utilities software differentiates it from general tech firms.
- •The company offers roles in emerging fields like AI, reflecting a commitment to future technologies.
- •Harris Computer's focus on operational efficiency solutions provides a niche appeal to process-oriented professionals.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Harris Computer
Harris Computer is a leading provider of software solutions for various industries, including public sector, utilities, and healthcare. The company focuses on delivering innovative technology solutions to improve operational efficiency.
