About the role

Aplyr's Quick Take

This role is about managing and improving an electronic Quality Management System (eQMS) within Ecolab. You'll be the go-to person for user support, troubleshooting, and coordinating system enhancements, working closely with various teams to ensure smooth operations and user adoption.

Good fit

Ideal candidates have at least 3 years of experience in quality or business systems support, with strong analytical and communication skills. A background in quality management or system administration in a global setting would be beneficial.

Worth noting

The role emphasizes continuous improvement and user training, which could be a good fit for someone who enjoys teaching and optimizing processes. However, it may involve dealing with complex technical issues, which could be challenging for those less experienced in IT support.

Role Summary

Support the operation, governance, adoption, and continuous improvement of the enterprise electronic Quality Management System (eQMS). Serve as an eQMS super user and operational partner to Quality process owners, site teams, IT, Digital, and system users across the global network.

Key Responsibilities

Support daily eQMS administration, including user access, security roles, account changes, documentation, routine maintenance, and release readiness.
Provide first-level user support, troubleshoot system issues, coordinate complex issues with technical teams or vendors, and facilitate office hours and post-go-live support.
Partner with module owners to coordinate governance activities, business requirements, enhancement requests, testing, deployment milestones, metrics, and action tracking.
Deliver and maintain training, job aids, onboarding resources, and super-user support; monitor training completion, user adoption, and recurring support needs.
Develop dashboards and analyze system usage, workflow performance, open issues, and adoption trends to identify opportunities for simplification, automation, and improved user experience.

Required Qualifications

Bachelor's degree in Quality, Engineering, Information Systems, Computer Science, Business, Life Sciences, or a related discipline.
At least 3 years of experience supporting quality systems, business systems, enterprise software, shared services, or related operations.
Experience providing end-user support, troubleshooting, training, system testing, or project coordination.
Strong analytical, organizational, communication, customer-service, and problem-solving skills.

Preferred Qualifications

Experience administering or supporting an eQMS or another regulated enterprise platform.
Knowledge of quality management systems, regulated environments, system governance, software implementation, or change management.
Experience as a system administrator, super user, business analyst, or process support specialist in a global or virtual organization.
Experience with Power BI, reporting, analytics, workflow automation, or digital quality improvement.

Aplyr's read

Ecolab excels in providing essential water, hygiene, and energy solutions, attracting professionals committed to sustainability and innovation in environmental services.
Synthesized from recent postings & public sources

What's promising

•Ecolab leads in sustainable water and hygiene solutions, crucial for environmental safety.
•The company offers diverse roles, from technical to managerial, supporting career growth.
•Strong global presence ensures stability and opportunities for international work experience.

What to watch

•Ecolab's work can involve high-pressure environments due to client demands.
•Limited public information about internal career progression and employee satisfaction.
•The company faces challenges in balancing rapid growth with maintaining service quality.

Why Ecolab

•Ecolab integrates advanced technology with environmental services, setting it apart in the industry.
•Its focus on sustainability directly impacts global ecological health.
•The company's extensive client base spans multiple industries, offering varied professional experiences.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Ecolab

Ecolab

ecolab.com

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Ecolab is a global leader in water, hygiene, and energy technologies and services, providing comprehensive solutions to help businesses maintain clean and safe environments.