Enterprise Customer Success Manager

Who we are 

Our mission at Quandri is to transform insurance into a trusted and delightful experience using AI. We do this by delivering an AI operating system for North America’s best insurance agencies and brokerages.

 

About the Role: 
The Senior Enterprise Customer Success Manager at Quandri is a strategic role responsible for owning and advancing our largest, most complex enterprise accounts, especially as we focus on the US market. This role requires a seasoned professional who can effectively engage with C-Suite and executive stakeholders, drive deep product adoption, lead cross-functional relationships that deliver measurable business outcomes, and drive strong commercial outcomes across an enterprise book of business. 

You will serve as the primary advocate and trusted advisor for your assigned large enterprise customers, accountable for driving retention, revenue growth and overall customer value realization. Partnering closely with Sales, Product, Marketing and Implementation teams, you will ensure Quandri becomes an integral part of our customers’ success in automating insurance brokerage processes. 

This role demands high ownership, strong executive presence, and the ability to navigate complexity with a solutions-oriented mindset to move relationships and outcomes forward. 

This is a hybrid role for candidates based in or willing to relocate to Vancouver, BC.