Enterprise Account Executive - Healthcare Payer Focused

About the Company

Relay Network is the innovator of a new B2C channel designed for businesses to create more valuable customer relationships. Our HIPAA-compliant, personalized channel combines the timeliness of SMS with the multifaceted experience of secure scrolling feeds. By delivering exactly what customers need, when they need it, in a familiar format, we help organizations guide customers through dynamic journeys that support key customer actions within critical moments such as onboarding, care management, and adherence. These actions tie directly to key business outcomes that are critical in the member engagement lifecycle. 

Recognized by top industry analysts, Relay serves more than 100 industry-leading clients and more than 60 million end users across numerous verticals, including healthcare, financial services, and life sciences. Located in the Greater Philadelphia area, Relay is ranked one of the Top Workplaces by The Philadelphia Inquirer and prioritizes building dynamic, harmonious teams. Relay doesn't look for people who simply fit in, we look for individuals who continuously shape who we are.

Duties & Responsibilities

• Responsible for acquiring, developing, and expanding partnerships with strategic enterprise-level clients in the Healthcare Payer space. Some experience and focus on the large provider space is also a plus. 
• Heavy focus on opening new greenfield accounts and cross selling into areas where Relay has existing relationships. 
• Develop and execute strategic account plans for Healthcare payer targets.
• Articulate Relay’s value proposition tailored to the Healthcare Payer landscape, including compliance, patient services and engagement, clinical workflows and commercial strategies.
• Serve as a trusted advisor to senior stakeholders, helping them solve complex business challenges through innovative solutions.
• Partner with internal resources to manage the entire end-to-end sales process, from lead generation via a BDR team to pipeline management through deal execution.
• Achieve budgeted ARR revenue goals for the business while operating within policies/procedures.
• Collaborate with Leadership to secure, retain, and grow accounts.
• Represent and recommend Relay for key trade shows and industry conferences. 
• Represent the company as a leading solution provider and partner.
• Identify and anticipate the needs of clients through discussions of their objectives and strategies.
• Critically evaluate sales opportunities and make decisions about the core value of the business potential.
• Selling on value and ROI.
• Maintain and communicate an accurate pipeline and sales forecast.
• Proactively builds, enhances, and maintains effective relationships with potential and existing clients to ensure a high level of customer satisfaction, retention, and increase sales and revenue profitability.
• Lead the development of pitches, capabilities, presentations, strategic and tactical ideas, and proposals.
• Identify, develop, and cultivate relationships with senior level (C-level and VP/Director level) clients and be able to simultaneously nurture existing relationships to drive renewal business.
• Maintain up to date information on industry trends and the competitive landscape.

Indicators of Success

The ideal candidate will be a tenacious individual who embraces the start-up mentality and the agile work atmosphere of a growth-oriented organization. Ultimate success will be measured by delivering on commitments, exceeding goals, and achieving both with integrity and respect for co-workers. In addition, the candidate will have:

• Executive level relationship building skills
• Excellent communication skills including written, verbal and listening skills
• A self-starter mentality

Relevant Experience

• 8+ years of proven enterprise sales experience, preferably in SaaS, in the Healthcare space with strong acumen specifically on the payer side. 
• Demonstrated success working directly with both Govt and Commercial lines of business within the Payer organizations. 
• Strong knowledge and acumen around the Healthc