Agency Recruitment Officer

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Scope:
Reporting to the Head of Agency Recruitment, the Agency Recruitment Officer will be responsible for leading, guiding & co-ordinating the training function at Jinja Branch. Conduct new agent on-boarding training, conducting the rookie development programme, and agency leadership trainings, conducting Pru Academy & structured zero case writers & specialized trainings, conducting branch training needs analysis surveys, scheduling & coordinating boiler rooms & partial training content development. Source for potential recruits, guide applicants through the online recruitment portal, organize and coordinate BOP (Business Opportunity Presentation)

As the ideal resource for this role, the successful candidate will be an ardent team player, with good communication and interpersonal skills, excellent organisational skills, ability to successfully work in a high activity, fast paced environment, excellent computer skills i.e. Microsoft Word and Microsoft Excel, has excellent customer care skills, ability to be flexible in order to deliver required tasks, excellent Time Management Skills, Good communication and interpersonal skills.

Principal Accountabilities:

Talent Sourcing

• Identify agent manpower needs across agency teams
• Drive recruitment awareness through social media, referrals, career fairs, insurance industry events
• Build partnerships with universities/insurance institutes for fresh graduate talent

Candidate Screening & Selection

• Screen resumes, conduct initial interviews, assess skills/experience fit
• Manage assessments/tests for specific roles (e.g., Numeracy & Grit)
• Shortlist candidates for hiring managers’ review

Agency Recruitment Awareness

• Promote agency culture, benefits, career paths to attract candidates
• Work with marketing to create recruitment fliers for leaders and agents
• Conduct Recruitment sessions with agency Leaders on value of MAPA

Compliance & Licensing

• Ensure candidates meet agency ideal agent profile and industry licensing/regulatory requirements (e.g., ITC, IRA Uganda)
• Manage background checks & where possible qualification verifications

Onboarding Training Support & Contract Signing

• Support the Pru Power Sprint training team with on boarding training
• Ensure smooth transition for new interns into training and hand over to direct teams

Agency Growth Support

• Recruit agents with focus on team performance targets and overall company and group direction
• Track new agent performance metrics for retention and growth strategies

Reporting & Analytics

• Track recruitment metrics (time-to-fill, source effectiveness, retention)
• Report to management on talent pipeline, hiring challenges

Other duties  

• Perform any other duties as may be required by Management.

 Core Competences Required:

• Bachelor’s Degree in a Business-related course or Human Resources. 
• Possession of a professional qualification in insurance or in progress towards attaining it.
• Minimum of 3 years work experience in the Insurance Industry.
• Experience in designing, delivering and maintaining insurance training materials will be an added advantage
• Hands on Practical knowledge of insurance Training and development with coaching and mentoring skills. 
• Robust knowledge of insurance sales and marketing in Uganda’s Insurance market.
• Positive attitude and a yearning to learn and willingness to continuously learn new competencies
• Impeccably excellent interpersonal and presentation skills
• Great Inspirer and Motivator
• Understanding of industry compliance guidelines is desirable
• Individual with initiative and ability to work under pressure with minimum supervision
• Ability to communicate at all levels. 

 

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.