Senior Client Services Project Manager (AI)

So, what’s the role all about?

As a Senior Client Services Project Manager, you will be responsible for overseeing multiple projects and initiatives that support the organization's strategic goals. You will work closely with cross-functional teams to ensure successful project execution, on-time delivery, and adherence to quality standards.

How will you make an impact?

• Lead end‑to‑end delivery for multiple projects, ensuring alignment with scope, timelines, and customer expectations.
• Build and maintain project plans, schedules, and required documentation.
• Facilitate clear, consistent communication with all stakeholders (incl. leadership).
• Track action items and drive accountability across teams.
• Identify and mitigate risks and manage escalations professionally.
• Guide teams through launch readiness, deployment, and project closeout.
• Support continuous improvement by identifying process gaps and opportunities.
• Adapt to shifting priorities in a fast‑moving environment.

Have you got what it takes?

• IT experience: 5 to 7 years
• 4 years of project management experience leading multiple concurrent projects in customer‑facing environments.
• Proven ability to manage end‑to‑end delivery using Agile, Waterfall, and hybrid/iterative approaches.
• Exposure to supporting technical and AI/GenAI & software delivery projects, with the ability to translate complex technical concepts for non‑technical stakeholders.
• Skilled in developing and maintaining detailed project plans, forecasting timelines, and managing risks, issues, and escalations with professionalism.
• Strong communication, stakeholder management, and client‑facing leadership skills.
• Highly organized, detail‑oriented, and adaptable under tight deadlines.
• Proficient with common PM tools (e.g., MS Project, Salesforce, Jira, Asana, Smartsheet) and comfortable reporting on KPIs and delivery metrics (e.g., PowerBI).
• Solution‑oriented mindset with a collaborative, team‑first approach.

You will have an advantage if you also have:

• Experience working with Waterfall/Agile methodologies
• Experience with Onsite and offshore delivery model

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10976

Reporting into: Tech Manager

Role Type: Individual Contributor