Account Manager, Ecommerce/Retail - Dutch Speaking

Hi There,

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for an Account Manager to join our Retail/Ecommerce team in Amsterdam. You will drive expansion of your book of business consisting of Lightspeed’s highest valued retail customers.

As the trusted partner for your customers you will take a collaborative approach to understanding their goals and challenges. You aim to provide consistent value throughout the customer journey, building strong, long-term relationships that are grounded in mutual trust, and that make every customer feel valued. Your ultimate goal is to help our Retail/ Ecommerce customers achieve their desired outcomes, ensuring enduring partnerships and sustained business growth.

** Please note this role is based in Amsterdam, Netherlands. With a portfolio of Dutch Customers, Fluency in Dutch is a must**

What you’ll be doing:

• This role entails nurturing excellent relationships with our existing customers and ensuring their ongoing success
• Hit those targets! Your responsibilities include meeting and exceeding the sales quotas
• Plan and deliver Quarterly Business Reviews and Success Plans
• Monitor customer usage data, go-live dates, health indicators and translate into strategies for account retention and growth
• Advocate industry and customer needs within the Lightspeed organization to support and enable the prioritization and timely investment in innovation
• Work cross-functionally with internal teams including but not limited to implementation, support and product, to provide second-to-none customer satisfaction and resolution for at-risk events
• Own and drive the strategy for each customer in your book of business
• Funnel customer feedback to the appropriate teams to improve the end-to-end customer journey and address product gaps

What you need to bring:

We're looking for a Sales driven candidate who has experience with the following:

• Dutch and English Language skills (*Note Dutch is a must requirement to be successful in this role)
• Experience in customer success, account management, sales development or business development
• Understanding of solution-based consultative sales and customer success in a SaaS environment;
• Professional poise and confidence while communicating with customers;
• Great task and time management skills; You know how to handle a funnel and proactively approach your customers

Even better if you have, but not necessary:

• Bachelor’s degree in a relevant field
• Ability to use Salesforce, Churn Zero
• Industry expertise in retail/hospitality

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Unlock your potential with our growth program, paving the way for promotions and career advancement;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed share scheme (we are all owners)
• Health & Wellness Credit- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
• Mental Health Support through the Modern Health App - whether it is meditation, coaching or counseling you need - each employee gets access to this platform
• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
• LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
• Time off to v