About the role

Aplyr's Quick Take

This role is primarily about managing incoming calls at a hospital, directing them to the right departments, and providing information to callers. It's a full-time position with set hours, and it requires handling emergency situations and maintaining communication records. This is an individual contributor role focused on customer service within a healthcare setting.

Good fit

Ideal candidates have at least one year of experience in customer service or as a telephone operator, preferably in healthcare. A friendly demeanor and the ability to handle stressful situations are essential for success.

Worth noting

The pay range is relatively low for the responsibilities involved, but there is a sign-on bonus and opportunities for professional growth. The schedule includes weekends, which may not suit everyone.

Hourly Pay Range:

$18.38 - $26.65 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

Sign on bonus: (if applicable)
Position: Glenview, IL
Location: GBH Glenbrook Hospital Glenview
Full Time/Part Time: Full Time
Hours:
Week #1: Monday, Tuesday, Wednesday, Friday, Saturday: 7:00 AM- 3:30 PM. OFF: Sunday and Thursday
Week#2: Sunday, Monday, Tuesday, Wednesday, Friday: 7:00 AM- 3:30 PM
OFF: Thursday and Saturday
Required Travel:

A Brief Overview:

The Hospital Operator serves as the primary point of contact for all incoming calls to the hospital and is responsible for efficiently directing calls, taking messages, and providing information to callers. This role plays a vital part in the smooth operation of the hospital's communication systems, ensuring that all calls are handled promptly and professionally.

What you will do:

Professionally and courteously answering all incoming calls, routing them to the appropriate department or individual.
Offering general information about the hospital, such as visiting hours, location, and services provided, to callers.
Accurately recording and relaying messages to hospital staff, ensuring important information is communicated in a timely manner.
Responding to emergency situations and code calls, coordinating with the appropriate personnel and ensuring that urgent information is relayed promptly.
Keeping detailed and accurate records of all incoming and outgoing calls, messages, and communication activities.
Helping callers who may be in distress, demonstrating empathy and professionalism when dealing with sensitive situations.
Using hospital communication systems, such as telephone, paging, and intercom systems, effectively and troubleshoot any technical issues.
Adhering to hospital policies and protocols, including patient privacy regulations (e.g., HIPAA), to maintain compliance and confidentiality.
Providing excellent customer service by addressing caller inquiries and concerns in a friendly and helpful manner.

What you will need:

Bachelors Degree Preferred
1 Year Experience in a telephone operator or customer service role, preferably in a healthcare or hospital setting required.

Benefits:

Career Pathways to Promote Professional Growth and Development
Various Medical, Dental, and Vision options
Tuition Reimbursement
Free Parking at designated locations
Wellness Program Savings Plan
Health Savings Account Options
Retirement Options with Company Match
Paid Time Off
Community Involvement Opportunities

Aplyr's read

Endeavor Health is dedicated to delivering patient-centered healthcare services, attracting professionals committed to quality care and community support.
Synthesized from recent postings & public sources

What's promising

•Endeavor Health emphasizes patient-centered care, ensuring personalized treatment plans.
•The organization offers diverse roles, from clinical to administrative, providing broad career opportunities.
•Focus on community health initiatives highlights a commitment to public wellbeing.

What to watch

•Limited public information about financial stability raises questions about long-term job security.
•High demand for per diem roles may indicate fluctuating staffing needs.
•Potential for burnout exists in high-pressure roles like ICU and emergency departments.

Why Endeavor Health

•Endeavor Health's comprehensive service range supports diverse patient needs.
•Emphasis on quality care differentiates it from cost-focused healthcare providers.
•Community health focus aligns with professionals passionate about public health impact.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Endeavor Health

Endeavor Health

endeavorhealth.org

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Endeavor Health is a healthcare organization focused on providing comprehensive health services and support to individuals and communities, emphasizing quality care and patient-centered approaches.