About the role

Aplyr's Quick Take

This role is about supporting IT service management processes, specifically ITIL practices like incident and change management. It's an individual contributor position focused on ensuring IT services run smoothly and efficiently, working closely with tech teams to resolve issues and improve processes.

Good fit

Ideal candidates are proactive and technically inclined, likely with a background in IT support or service management. A few years of experience in ITIL processes and familiarity with tools like ServiceNow would be beneficial.

Worth noting

The position offers a hybrid work model, requiring two days in the office, which may appeal to those seeking flexibility. The role emphasizes continuous improvement, so a mindset geared towards efficiency and problem-solving is crucial.

Primary Details

Time Type: Full time

Worker Type: Employee

The purpose of this role is to assist in implementing and overseeing Information Technology Infrastructure Library (ITIL) service processes as part of the IT Service Management (ITSM) lifecycle, covering Incident, Request, Major Incident, Problem, Change, Asset & Configuration Management.

Platform Support Specialist

London
Permanent, Full-Time (Hybrid – 2 days in office)

The opportunity

This is an exciting opportunity to join QBE’s Platform & Service Delivery team, supporting critical business applications and underpinning day-to-day IT service operations. You’ll play a key role in the delivery and continuous improvement of IT Service Management (ITSM) processes, helping ensure our platforms are stable, responsive, and fit for purpose.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – big enough for your ambitions, yet small enough for you to make a real impact.

It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner. As part of QBE, you’ll work with people who are passionate, talented, and collaborative.

Your new role

Reporting to Application Delivery Lead, you will support the delivery and governance of ITIL-based service processes across a range of critical systems. Working closely with internal technology teams, you’ll help ensure incidents are resolved efficiently, changes are controlled, and services continue to meet business needs.

Key responsibilities

Support the implementation and ongoing management of ITIL service processes, including:
- Incident, Request, and Major Incident Management
- Problem Management
- Change Management
- Asset & Configuration Management

Manage and track tickets through tools such as ServiceNow, ensuring timely resolution and clear communication
Collaborate with internal stakeholders including Cyber, Release Management, and Attestation teams
Assist with root cause analysis and continuous improvement initiatives
Maintain accurate system and process documentation (e.g. Confluence)
Support service performance monitoring and reporting
Contribute to improving operational efficiency across platform services

Having the right to work in the UK is required for this role.

About you

We’re looking for a proactive, technically curious individual with a passion for IT and service delivery.

Key skills & experience

Strong interest in technology; ideally an IT-related degree or equivalent experience
Understanding of IT service management (ITIL exposure is advantageous)
Experience using ticketing tools such as ServiceNow, JIRA, or similar
Previous experience in a technical support or IT operations environment is beneficial
Strong problem-solving skills with the ability to work across multiple tasks
Effective communication skills and ability to work collaboratively with technical teams

Benefits

We offer a range of benefits to support your work and personal life, including:

30 days holiday with the option to buy up to 2 additional days
Flexible working – including part-time, job share, and compressed hours
10% employer pension contribution
Private medical insurance for you and your family
Family-friendly policies – including 26 weeks paid leave
Remote working abroad – up to 20 days per year
Cycle-to-Work scheme
Access to a wide range of additional flexible benefits

Learn more: Rewarding our people - QBE European Operations

Awards & Recognition

We’re proud to be recognised for:

Insurance Post British Insurance Awards 2025 – Commercial Lines Insurer of the Year, Reinsurer of the Year (QBE Re), ESG & DEI Initiative of the Year
Insurance Post British Insurance Awards 2023 – 5-Star Employee rating

How to Apply

If you’re looking for a career that combines technical expertise with real impact, we’d love to hear from you.

Apply today and build your future with QBE.

Skills:

Communication, Critical Thinking, Customer Service, Global IT Infrastructure, Incident Response, Information Technology (IT) Services, Information Technology (IT) Support, Information Technology Infrastructure Library (ITIL), Intentional collaboration, IT Service Management (ITSM), Managing performance, Process Improvements, Risk Management, Stakeholder Management, Technical Support

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Aplyr's read

QBE Insurance is a global leader in insurance and reinsurance, attracting professionals who thrive in a dynamic, diverse, and challenging environment.
Synthesized from recent postings & public sources

What's promising

•QBE's global presence offers diverse career opportunities across multiple regions and sectors.
•The company invests in cutting-edge technology for improved risk management and customer experience.
•QBE's commitment to sustainability and corporate responsibility enhances its reputation and employee satisfaction.

What to watch

•The insurance industry faces regulatory challenges that could impact QBE's operations.
•QBE's financial performance is susceptible to global economic fluctuations and natural disasters.
•The company has undergone significant restructuring, which may affect job stability.

Why QBE Insurance

•QBE's diverse product portfolio spans across various industries, providing wide-ranging career paths.
•The company has a strong focus on innovation, particularly in digital transformation and data analytics.
•QBE's Australian roots provide a unique perspective in the global insurance market.

Aplyr’s read is generated by AI from public sources. Was it useful?

About QBE Insurance

QBE Insurance

qbe.com

View company

QBE Insurance is a global insurance and reinsurance company headquartered in Sydney, Australia. It provides a wide range of insurance products and services across various sectors.