Senior Systems Operations Engineer

About this role:

Wells Fargo is seeking a Senior Systems Operations Engineer in Cybersecurity as part of Platform Services. Learn more about career areas and business divisions at wellsfargojobs.com

The Senior Systems Operations Engineer is a core member of the Cybersecurity Platforms Operations group, providing hands‑on operational support for the enterprise ServiceNow platform and its affiliated applications. This role serves as the “boots on the ground” team responsible for platform health, monitoring, availability, and operational readiness across a highly federated ServiceNow ecosystem supporting more than 50 contributing teams.

This is an operations‑focused role—not development—centered on keeping the platform stable, performant, and ready for continuous delivery in a large, always‑on SaaS environment.

In this role, you will:

• Provide hands‑on operational support for the ServiceNow SaaS platform and its interdependent integrations and feeder systems
• Own platform health, availability, and performance monitoring across multiple ServiceNow suites and modules
• Act as a senior operational responder for platform incidents, service degradations, and stability issues
• Support a dynamic, ticket‑driven environment using ServiceNow and Jira, including intake via formal tickets and ad‑hoc escalations (e.g., Teams).
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of experience administering and operating ServiceNow in a complex, multi‑team ecosystem

Desired Qualifications

• Proven experience supporting SaaS platform health, availability, monitoring, and incident response.
• Experience working in ticket‑based operational environments with competing priorities
• Experience with ServiceNow modules such as Security Operations, IRM/GRC, CMDB, or Service Catalog
• Strong troubleshooting skills across applications, integrations, and platform dependencies
• Familiarity with ServiceNow release cycles and operational responsibilities during upgrades and patches.
• ITIL process knowledge (incident, problem, change management)
• ServiceNow certifications (CSA or module‑specific certifications)
• Familiarity with Agile delivery models and formal change management processes
• Change management and process analysis experience
• Familiarity with regulatory frameworks (SOX, PCI-DSS, GDPR) and financial industry standards

Locations: 

• 1525 W WT Harris Blvd. - Charlotte, NC 28262
• 2600 S Price Road – Chandler, AZ 85286

Posting Statements:

• Job posting may come down early due to volume of applicants. 
• Required location(s) listed above. Relocation assistance is not available for this position 
• Salary range is determined by location of the job.  May be considered for a discretionary bonus, Restricted Share Rights, or other long – term incentive awards. 
• This position is not eligible for visa sponsorship 

 

Posting End Date: 

5 Apr 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.