Systems Operations Engineer

About this role:

Wells Fargo is seeking a Systems Operations Engineer

In this role, you will:

• Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
• Identify opportunity for process improvements within technical support strategies and plans
• Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables
• Present recommendations for resolving complex technical queries
• Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
• Work as an internal consultant regarding use of tools and processes
• Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers

Required Qualifications:

• 2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Incident Management – Identifying potential incidents proactively, triage, document and remediate incidents to recover application and batches to meet agreed SLA’s with business partners.

• Problem Management – Identify, document, co-ordinate with relevant stakeholders to remediate recurring incidents.

• Oversee and ensure nightly batch completes within agreed business SLA’s.

• Fixing the production issues to have zero business impact, and ensuring that the SLAs are being met.

• Following documented escalation procedures.

• Performing application health checks and ensuring that all applications are green before the start of business.

• Documenting known production incidents into knowledge base.

• Release co-ordination with stakeholders to ensure smooth deployment into production.

• Participate in BCP/DR activity to ensure BCP readiness of production environment.

• Ensuring all the applications and systems are up and running fine for customers.

• Handling all production support escalations and MIM (Major Incident Management) calls during India day hours and resolving the issue with minimum TTR.

• Guiding your own and partner teams during MIM call.

• Doing trend analysis and taking proactive measures for frequently occurring issues.

• Performing planned and unplanned BCP/DR activities for the application and coordinating during the event.

Job Responsibilities

• Providing support for complex technical issues and initiatives related to assigned applications, systems, databases and/or other technical products and services
• To maintain, troubleshoot and restore service or data to system
• Troubleshoots hardware and software issues using general guidelines, templates or direction from others
• Writing and updating documentation and procedures
• Participating in migrations from development to production, upgrades, installations and/or configurations of systems
• The ability to operate using own initiative in working towards key delivery schedules
• The flexibility to work outside of normal working hours to meet deadlines

 

Essential Qualifications

Job Responsibilities

 

• Providing support for complex technical issues and initiatives related to assigned applications, systems, databases and/or other technical products and services

• To maintain, troubleshoot and restore service or data to system

• Troubleshoots hardware and software issues using general guidelines, templates or direction from others

• Writing and updating documentation and procedures

• Participating in migrations from development to production, upgrades, installations and/or configurations of systems

• The ability to operate using own initiative in working towards key delivery schedules

• The flexibility to work outside of normal working hours to meet deadlines

 

Essential Qualifications

Technical:

• 3+ yrs of hands-on IT experience in Supporting Complex Unix/Linux environment web-based Java enterprise applications.
• Writing SQL Queries for fault diagnostics, resolution or Change controls
• Production Application Support including customer issues investigation and resolution.
• Should be able to handle Change Requests and be able to deploy the application in Production/non-production environments.
• A good working knowledge of apache tomcat, WebLogic and shell scripting knowledge

Non-Technical:

• Excellent verbal and written communication skills and ability to communicate with US partners directly
• Excellent problem solving and analytical skills including debugging skills
• Participating in testing and updating the business continuity plan
• The flexibility to work in ad-hoc shifts when required.
• The ability to understand team dynamics and use interpersonal skills and personal judgment to achieve goals

Posting End Date: 

4 Apr 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.