Renewal Specialist

The Renewal Specialist is responsible for protecting and growing recurring revenue through the timely and accurate renewal of OEM hardware and software maintenance contracts and SaaS subscription agreements. This role manages the end-to-end renewal lifecycle for an assigned portfolio of customers, partnering closely with Sales, Customer Success, and internal operational teams to ensure high renewal rates, customer satisfaction, and forecast accuracy. 

The Renewal Specialist serves as a trusted partner to customers and internal stakeholders by proactively managing upcoming expirations, preparing and delivering renewal quotes, addressing pricing and contract questions, and supporting renewal and expansion opportunities.