About the role

Aplyr's Quick Take

This role is primarily about supporting customer service operations, specifically focusing on warranty claims and service center performance. You'll be validating claims, coordinating with service centers, and preparing reports, making it an entry-level position suitable for someone looking to gain experience in customer service management.

Good fit

Ideal candidates are recent graduates with a degree in Business Administration or a related field, who have strong analytical skills and a customer-oriented mindset. A proactive attitude and the ability to work well in teams are essential.

Worth noting

This internship offers a chance to work with AI tools, which could be a unique learning opportunity. However, the role may involve repetitive tasks and might not provide extensive hands-on customer interaction.

Position Summary

1. Provides best service to customer by improving service centers fields.
2. Secures service competitiveness by improving KPIs and by supporting issues of service centers.
3. Promote service differentiation by discovering best practices and propagating those practices to other service centers.

Role and Responsibilities

Validate warranty claims by reviewing service records, Big Data, and GPS data to ensure compliance.
Coordinate with Authorized Service Centers (ASC) to investigate suspicious cases, follow up on supporting documents, and facilitate warranty claim resolution.
Prepare operational reports and provide regular updates on warranty verification outcomes to the Customer Service Operations team.
Support monthly service operations, including invoice verification, payment processing, and cross-functional coordination with Finance and external partners.

#li-savina

Skills and Qualifications

Bachelor’s degree in Business Administration, Customer Service Operations or service-related functions.
Strong analytical skills with the ability to review data, identify operational issues, and support improvement initiatives.
Able to communicate and present in Vietnamese and English.
Customer-oriented mindset, proactive working attitude, and strong teamwork/cross-functional collaboration skills.
Able to integrate AI tools in work.

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Aplyr's read

Samsung Electronics is a technology powerhouse, attracting talent with a penchant for innovation and a global impact in consumer electronics and beyond.
Synthesized from recent postings & public sources

What's promising

•Samsung's cutting-edge technology leadership drives continuous innovation in consumer electronics and semiconductors.
•Global presence offers diverse career opportunities across multiple sectors and regions.
•Strong investment in research and development fosters a culture of innovation.

What to watch

•High-pressure work environment may lead to work-life balance challenges.
•Frequent organizational changes can create uncertainty for employees.
•Intense competition in the tech industry requires constant adaptation and agility.

Why Samsung

•Samsung's vertical integration allows control over the entire supply chain, enhancing efficiency.
•Significant influence in the semiconductor market differentiates it from many consumer electronics companies.
•Cultural emphasis on innovation and technology advancement is deeply ingrained in its corporate identity.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Samsung

Samsung

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Samsung Electronics is a global leader in technology, known for its innovative products and solutions in consumer electronics, semiconductors, telecommunications, and digital media.