About the role

Fleetworthy offers the only complete technology suite for fleet readiness, uniting safety and compliance, toll management, and weigh station bypass solutions. We help fleets streamline operations, control costs, and operate with confidence.

Trusted by 75% of the top fleets in North America, Fleetworthy offers the most adopted toll management solution and largest weigh station bypass network. Going beyond regulatory requirements, our safety and compliance capabilities strengthen safety programs and enable proactive audit readiness. We support millions of vehicles and drivers and are recognized across the industry for innovation and leadership.

Fleetworthy is shaping the future of fleet readiness with AI-enabled, connected fleet technology that keeps drivers safe, fleets compliant, and operations running at peak efficiency. Learn more at fleetworthy.com.

The Supervisor of Shared Services Operations leads a high-impact team responsible for centralized operational functions that support Implementation, Services, and Compliance across the organization. This role owns end-to-end workflows for mail processing, driver and asset data management, system configuration builds, document imaging, and cross-functional operational support.

This leader ensures accuracy, scalability, compliance, and continuous improvement across a function processing tens of thousands of documents annually and resolving 10,000+ tickets per year, while serving as a critical backbone to client onboarding and ongoing service delivery

Key Responsibilities

People & Team Leadership

Lead, coach, and develop the Shared Services team, including workload prioritization, performance management, and career development

Establish clear operating rhythms, SLAs, and accountability across a high-volume transactional environment

Foster a culture of quality, ownership, and continuous improvement

Operational Ownership

Own centralized operational services including:

Mail room intake, scanning, Salesforce cataloging, and distribution

Driver data management (document imports, qualification files, status updates)

Asset data management (registrations, title retention, asset status lifecycle)

Physical document warehousing and retention processes

Ensure accuracy, completeness, and compliance across all document and data workflows

Implementation & Services Support

Partner closely with Implementation and Services teams to support:

Job class builds and tracked document settings

Driver and asset list imports

EFleet form builds and updates

Client manuals and sample file reviews

Act as an escalation point for complex or high-risk cases impacting go-live or client operations

Systems & Process Excellence

Oversee work executed in CPSuite, Salesforce, JIRA, and document imaging systems

Identify process gaps, automation opportunities, and efficiency improvements

Standardize workflows and documentation to enable scale and consistency

Compliance & Risk Management

Skills & Tags
go rust aws ai data product design sales

Aplyr's read

Fleetworthy Solutions offers compliance and fleet management solutions, attracting professionals focused on safety, efficiency, and regulatory compliance in transportation.
Synthesized from recent postings & public sources

What's promising

•Strong focus on safety and regulatory compliance within the transportation sector.
•Diverse roles available, from IT to client services, indicating varied career paths.
•Recent hiring of senior engineers suggests investment in technology development.

What to watch

•Limited public information about company culture and work-life balance.
•Potentially high-pressure environment due to regulatory compliance focus.
•Niche market focus may limit broader industry opportunities.

Why Fleetworthy (Bestpass)

•Specializes in fleet management solutions tailored to regulatory compliance.
•Offers a mix of technical and client-facing roles, reflecting diverse operational needs.
•Emphasis on safety and efficiency sets it apart in the logistics industry.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Fleetworthy (Bestpass)

Fleetworthy (Bestpass)

fleetworthy.com

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Fleetworthy Solutions provides compliance and fleet management solutions for the transportation industry, focusing on safety, efficiency, and regulatory compliance.