Membership Services Coordinator

EōS Fitness is in search of a new Membership Services Coordinator. The ideal candidate will be responsible for helping the Fitness and Sales teams with on-going changes. This position has a heavy administrative focus -- handling of emails that come from our Fitness and Sales teams who need help with escalated approvals, auditing contracts, personal training session approvals, escalated membership/contract issues, running reports, and other tasks as needed. This personal will report to our Membership Agreement Manager and will be based out of Phoenix, Arizona.

Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives.

Responsibilities:

• Managing escalated approvals from Fitness and Sales teams.
• Auditing contracts to ensure accuracy and compliance.
• Resolving escalated membership and contract issues efficiently.
• Generating reports to provide insights and track progress.
• Ensuring smooth communication and collaboration between teams.
• Maintaining accurate records and documentation related to membership agreements.
• Providing excellent customer service to internal teams and external clients.
• Adhering to company policies and procedures while carrying out tasks effectively.

Qualifications:

• Prior experience or strong interest in the fitness industry is a plus.
• Minimum of 2 years Customer Service.
• Minimum of 2 years admin support.
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
• Excellent relationship building and influencing skills with people at all levels and in all functions.
• Excellent MS Office skills, particularly Excel
• Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills.
• Must live in the Phoenix, Arizona area.
• And, of course, someone who embraces our Core Values!

Requirements:

• Must successfully pass background check.
• Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public
• Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system
• Ability to bend routinely and repetitively to lift more than 20 lbs.