About the role

Aplyr's Quick Take

This role is about managing complex collection activities and resolving overdue accounts. You'll work closely with sales and finance teams, handle escalated cases, and support the supervisor in strategy implementation. It's primarily an individual contributor role with some mentorship responsibilities for junior staff.

Good fit

Ideal candidates have 5-7 years of experience in collections or credit analysis, with strong analytical and communication skills. A detail-oriented approach and the ability to negotiate effectively are crucial for success here.

Worth noting

The role involves significant interaction with cross-functional teams and top-tier customers, which may be a good opportunity for those looking to build relationships. However, the job may involve high-pressure situations due to the nature of collections.

Senior Collection Analyst – Job Description

Position Details

Position Title: Senior Collection Analyst
Department: Finance / Accounts Receivable
Reports To: Collection Supervisor

Role Overview

The Senior Collection Analyst is responsible for managing complex collection activities, leading escalated case handling, and supporting the supervisor in implementing effective collection strategies. This role ensures timely cash application, accurate reconciliation of customer accounts, and proactive risk assessment for overdue receivables. The analyst also collaborates with cross-functional teams, manages strategic customer accounts, and provides detailed reporting to support decision-making and collection performance improvement.

Key Responsibilities

Work closely with sales, customer service, and finance teams to resolve billing or Statement related issues and help team members for timely cash application.
Support the supervisor in implementing collection strategies and training junior staff.
Reconcile orders to match customer records, validate credits or debits, process unapplied cash, and resolve discrepancies in accounts.
Prepare and issue manual dunning letters across various levels in line with established procedures.
Monitor the auto-dunning process as per the defined scheduler, promptly highlight any deviations.
Monitor overdue accounts, conduct credit risk assessments based on delay and overdue, and highlight the risk.
Liaise with legal teams for accounts requiring litigation or advanced recovery actions.
Maintain tracker and record of collection communication and follow-up dates.
Contact customers via phone, email, or mail to follow up on payments, address disputes, and provide invoice or statement copies.
Handle escalated collection cases and negotiate payment solutions with clients.
Prepare detailed reports on collection performance and trends.
Handle Top 80 or strategic customers.

Qualifications

Bachelor’s degree in finance, Accounting, or related discipline.
Proficiency in MS Office and familiarity with ERP/CRM systems.
5–7 years of experience in collections or credit analysis.
Excellent communication and negotiation abilities.
Strong analytical and reporting skills.

Competencies

Accuracy and attention to detail
Strong communication Verbal/Written
Advanced case handling
Data analysis and reporting
Disputes/Conflict resolution

Key Performance Indicators (KPIs)

Percentage of accounts receivable collected on time - Pass due %
Resolution Rate (escalated cases closed within timelines)
Accuracy & Timeliness of Reports

Aplyr's read

Ecolab excels in providing essential water, hygiene, and energy solutions, attracting professionals committed to sustainability and innovation in environmental services.
Synthesized from recent postings & public sources

What's promising

•Ecolab leads in sustainable water and hygiene solutions, crucial for environmental safety.
•The company offers diverse roles, from technical to managerial, supporting career growth.
•Strong global presence ensures stability and opportunities for international work experience.

What to watch

•Ecolab's work can involve high-pressure environments due to client demands.
•Limited public information about internal career progression and employee satisfaction.
•The company faces challenges in balancing rapid growth with maintaining service quality.

Why Ecolab

•Ecolab integrates advanced technology with environmental services, setting it apart in the industry.
•Its focus on sustainability directly impacts global ecological health.
•The company's extensive client base spans multiple industries, offering varied professional experiences.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Ecolab

Ecolab

ecolab.com

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Ecolab is a global leader in water, hygiene, and energy technologies and services, providing comprehensive solutions to help businesses maintain clean and safe environments.