About the role

Aplyr's Quick Take

This role is about managing relationships with key enterprise customers to ensure they get the most out of the company's platform. You'll be the main point of contact post-sale, focusing on onboarding, training, and ongoing support to drive customer satisfaction and retention. It's an individual contributor role that requires strong relationship-building skills and product knowledge.

Good fit

Ideal candidates have several years of experience in customer success or account management, particularly with enterprise clients. A proactive, relationship-oriented working style is essential, along with the ability to communicate effectively with C-suite executives.

Worth noting

The salary is quite high at $195,000, which may reflect the level of expertise required. The role involves significant cross-department collaboration, which could be a plus for those who enjoy teamwork.

As an Enterprise Customer Success Manager, you will be a trusted advisor to key named/strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. You’ll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training, driving adoption and retention, and ensuring ongoing satisfaction. You will work with our customer C-Suite and executive teams, as well as our program counterparts to drive a successful program.

This role works with stakeholders across the company in Sales, Support, Marketing, Product, Engineering, and Finance.

What You'll Do:

Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution
Manage complex integration cycles with each Enterprise customers; developing key relationships and executing within customer subteams (Finance, HR, etc.)
Develop a trusted advisor relationship with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified
Work closely with your Account Executive counterpart to develop a joint success plan for your customers
Constantly assess “health checks” for your customers to drive satisfaction, adoption, retention, and reduce churn
Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention
Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
Increase customer retention and ensure alignment by conducting regular check-in calls and Quarterly & Strategic Business Reviews
Work closely with Product and Engineering on identification/tracking of enhancement requests
Handle escalations and work across teams to resolve issues
Improve upon our existing approaches to customer engagement and account management leveraging our CS platform

What We're Looking For:

5+ years of experience in Enterprise Customer Success Management
3+ years of experience Travel industry or travel related company experience
Excellent project management and organizational skills in a high pressure environment, working with high value customers
Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
High energy, go-getter with fresh ideas who takes the initiative to get things done
Bachelor’s degree preferred or similar working experience

The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.

For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.

Pay Range

$146,250—$195,000 USD

Skills & Tags

go rust ai product marketing sales

Aplyr's read

Navan streamlines business travel and expense management, attracting tech-savvy professionals seeking to innovate in travel technology.
Synthesized from recent postings & public sources

What's promising

•Navan's platform simplifies complex travel and expense processes, enhancing user experience.
•Recent hiring of engineering and strategy roles indicates growth and investment in innovation.
•Focus on specialty travel shows adaptability to diverse business needs.

What to watch

•Highly competitive travel tech market may pressure Navan's growth.
•Limited public information about financial health raises questions for potential employees.
•Rapid expansion could strain company culture and resources.

Why Navan

•Navan integrates travel booking and expense management into a single platform.
•Strong emphasis on user-friendly technology differentiates Navan in the travel sector.
•Specialty travel roles suggest a focus on niche market segments.

Aplyr’s read is generated by AI from public sources. Was it useful?