Primary Details

Time Type: Full time

Worker Type: Employee

Providing delivery of superior claims service, determining proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases

Please see more information about QBE careers here Careers

Location: Melbourne
Type: 12-month contract
Hybrid working available
 

The opportunity
We currently have an exciting opportunity for a Claims Officer to join our Melbourne-based Motorcycle team. This position will see you provide delivery of superior claims service, determining proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases.

About QBE

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• Life Leave, supporting the life events we all experience, leaving your annual leave for rest.

Your new role

• Management of lodgements through to total loss for Motorcycle Claims utilising multiple claims systems and processes

• Maintaining positive stakeholder relationships with the insured, agents and service providers

• Interpreting basic policy coverage and determining if coverage applies to claims submitted

• Receiving, recording and processing incoming insurance claims

• Authorizing payment within scope of authority, settling claims in the most cost-effective manner and ensuring timely issuance of disbursements and

• Identifying suspicious or potentially fraudulent claims and arranging investigations.

About you

• Previous experience in a similar role within Motor Claims is advantageous

• Strong customer service skills with excellent communication, both written and verbal

• Strong negotiation, organisational, and time management skills.

• A quick learner who is comfortable with technology

• While not essential, a passion for motorcycles would be a plus!

Benefits  

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• Life Leave, supporting the life events we all experience, leaving your annual leave for rest

To learn more about benefits of working with us, click here.

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it. 

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.

To keep an eye on future opportunities with QBE through our careers page Careers | QBE Insurance Group, as your background and expertise could be a great fit for other roles down the line. you can sign up for job alerts. 

Skills:

Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance

Application Close Date: 01/06/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.