About the role

Aplyr's Quick Take

This role is for an Office Registered Nurse who will primarily handle phone triage and act as a clinical resource for incoming calls and referrals. It involves supervising staff and ensuring patients are appropriately assessed and scheduled based on urgency. This is an individual contributor role with some supervisory responsibilities.

Good fit

Ideal candidates have at least a year of experience in a hospital or clinic setting, strong communication skills, and are comfortable with high call volumes. A background in nursing with a focus on patient interaction and triage is essential.

Worth noting

The job requires handling a significant volume of calls, which may be stressful for some. It's a mix of clinical and administrative duties, so candidates should be prepared for both aspects.

Day (United States of America)

Office Registered Nurse - Primary Care

The Office Registered Nurse will serve as a clinical resource for incoming callers and our referrals staff and will function in a supervisory role within this department. All knowledge and technical ability utilized will be in accordance with the Florida Nurse Practice Act and Halifax Health and the Department Policies and Procedures.

Currently licensed or eligible for RN licensure in State of Florida. - Bachelor degree/diploma/associate degree from an accredited School of Nursing.
- Current CPR certification
- One year or more of hospital or clinic setting experience preferred
- Prior experience with phone triage and call response
- Professionalism in interpersonal communication skills with patients, patient families, colleagues, physicians and ancillary department personnel.
- Personal professional development, accountability, organization and leadership in the performance of professional nursing practice.
- Strong computer and applications skills to include MS Office
- Ability to provide competent clinical knowledge as evidenced by schooling and previous experience
- Ability to handle high volume of incoming phone calls appropriately and efficiently, effectively triaging whenever appropriate.
- Serve as the clinical resource & liaison for the incoming callers, Referrals Department staff, physicians & other staff).
- Answer, appropriately assess and triage incoming calls.
- Help determine the urgency for patient to be seen based on clinical information provided and consultation with the referring and receiving physicians -Maintains confidentiality in communications regarding patients and staff.
- Open communication with physicians, staff and referring physicians/offices to ensure patients are triaged appropriately
- Responds to caller voicemail on a timely basis (within 24 business hours). -Registers and schedules new patients accordingly
- Completes new patient checklists in the electronic medical records system

Aplyr's read

Halifax Health is a regional healthcare provider known for its comprehensive services and commitment to community health, employing a diverse range of medical and support staff.
Synthesized from recent postings & public sources

What's promising

•Halifax Health offers a wide range of roles, indicating diverse opportunities for career growth.
•The organization is deeply integrated into the community, enhancing its reputation and trust among locals.
•Halifax Health's focus on specialized care units, like oncology and cardiology, suggests a commitment to advanced medical services.

What to watch

•Limited public information about career development programs could concern ambitious professionals.
•The healthcare sector's inherent stress and long hours may impact work-life balance.
•Potential applicants may face intense competition for specialized roles due to high demand.

Why Halifax Health

•Halifax Health is notable for its comprehensive emergency and specialty care services in the region.
•The organization emphasizes community health, reflecting its local commitment.
•Halifax Health's diverse hiring, from technical to clinical roles, supports a broad operational scope.

Aplyr’s read is generated by AI from public sources. Was it useful?