Job Description Summary

The Partner Compensation Operations Process Improvement Leader drives efficiency and quality in the payment and recovery of compensation to our Strategic Partners. This role designs, implements, and evaluates end-to-end Partner compensation processes and systems, ensuring accurate and timely payments and recoveries, compliance with contractual terms, and fulfillment of reporting requirements for Risk and Revenue Share Partners (RRSPs). The leader applies strong judgment and operational expertise to deliver measurable improvements across all financial and operational aspects of the Partner compensation process.

Job Description

Key Responsibilities

• Project Management: Plan, execute, and oversee compensation-related projects, ensuring timely delivery. Develop project timelines, milestones, and deliverables. Communicate project updates and outcomes to stakeholders.

• Collaboration: Partnering with internal teams (such as finance, legal, and operations) and RRSPs to resolve discrepancies, establish and optimize processes, and maintain strong relationships.

• Compensation Accuracy and timeliness; Validating accuracy and first time yield of one for RRSP compensation to ensure timely and precise payments.

• Reporting: Ensuring accurate financial and inventory reporting to RRSPs, maintaining transparency and trust.

• Contract Compliance: Ensuring all compensation activities align with the terms of revenue-sharing agreements.

• Issue Resolution: Addressing and resolving any disputes or concerns related to compensation, ensuring fairness and alignment with contractual T&Cs.

• Process Optimization: Identifying opportunities to streamline processes and enhance the accuracy and efficiency of revenue share compensation processes. Where applicable working with the digital team to set up automated processes and analysis, troubleshooting and identification of improvements.

• Training and Leading: training new team members and collaborating the Genpact compensation team. Providing through leadership to the compensation team and to the Strategic Partnership team. 

• Documentation and Audit: Maintaining detailed records of compensation activities to ensure compliance with contractual requirements and readiness for audits.

An RRSP Compensation Team Member plays a vital role in ensuring the smooth execution of revenue-sharing agreements, supporting the company's SQDC priorities—Safety, Quality, Delivery, and Cost—with safety and quality always being the top priorities. Their work contributes to fostering trust and collaboration with Revenue Share Participants while driving operational excellence. Familiarity with GE operating systems such as Cost Automation, SAP and AMPs is preferred.

Required Qualifications

• Bachelor’s degree from an accredited university or college.

• Minimum of 5 years of experience in Services & Project Management.

• Excellent project management skills, including the ability to manage multiple priorities simultaneously.

Desired Characteristics

• Strong oral and written communication skills. Strong interpersonal and leadership skills.

• Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects.

• Ability to document, plan, market, and execute programs. Established project management skills.

• Knowledge and use of GE operating systems such as Cost Automation, SAP and AMPs is strongly preferred.

Additional Information

#LI-Remote - This is a remote position