Technical Partner Manager
Confirmed live in the last 24 hours
Yext
Job Description
Yext (NYSE: YEXT) is the leading brand visibility platform, built for a world where discovery and engagement happen everywhere — across AI search, traditional search, social media, websites, and direct communications. Powered by over 2 billion trusted data points and a suite of integrated products, Yext provides brands the clarity, control, and confidence to perform across digital channels. From real-time insights to AI-driven recommendations and execution at scale, Yext turns a brand's digital presence into a competitive advantage, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®!
The Technical Partner Management (TPM) team owns the end-to-end technical health, expansion, and evolution of Yext’s Publisher Network.
As a Technical Partner Manager (TPM), you will operate at the intersection of Product, Engineering, Publisher Partnerships, and Operations to design, implement, and maintain high-impact publisher integrations across Yext’s Listings ecosystem. TPMs combine systems thinking, integration architecture, technical investigation, and execution leadership to ensure publisher integrations are scalable, reliable, and continuously improving.
This is a highly technical, cross-functional role that blends integration ownership, operational rigor, and structured solution design. TPMs are trusted technical leads for the Publisher Network and play a critical role in reducing Engineering overhead while increasing integration quality and velocity.
What You’ll Do
Own End-to-End Publisher Integrations
- Lead technical discovery for new and existing publisher integrations by analyzing API documentation, changelogs, and system behavior
- Define detailed functional and technical requirements for integrations, new fields, and feature expansions
- Partner directly with Engineering to drive implementation from specification through QA and release
- Validate edge cases and ensure integrations meet expected behavior and performance standards prior to launch
- Continuously evolve integrations as publisher capabilities and Yext products expand
Drive Integration Health & System Reliability
- Define, monitor, and continuously improve KPIs for integration health
- Build and maintain monitoring using SQL, Snowflake, Python, and observability tools (e.g., dashboards, alerting systems)
- Proactively identify systemic issues and implement scalable solutions rather than one-off fixes
- Investigate complex production issues across databases, APIs, and integration layers
- Determine whether issues originate on the Yext or publisher side and coordinate resolution paths accordingly
Technical Investigation & Root Cause Analysis
- Leverage modern development and AI-assisted tools to analyze system behavior and trace integration issues
- Identify configuration, logic, or workflow gaps contributing to defects
- Propose and collaborate on code-level or architectural improvements with Engineering
- Submit well-scoped change requests when appropriate and partner closely with Engineering through resolution
While TPMs are not Software Engineers, they operate with a strong understanding of system architecture and code behavior.
Improve & Expand the Publisher Network
- Drive delivery of new fields, features, and capabilities to existing integrations
- Partner with strategic publishers (e.g., Tier 1 platforms) to beta test and adopt new functionality
- Identify product gaps and advocate for scalable solutions that improve customer outcomes
- Contribute to automation initiatives that reduce manual operational work across Yext
Strategic Stakeholder Leadership
- Act as the technical liaison between Engineering, Product, Publisher Partnerships, Support, and Publisher contacts
- Translate complex technical issues into clear business impact for non-technical stakeholders
- Escalate systemic risks appropriately and influence prioritization when integration health is at risk
- Support high-im
