About the role

Aplyr's Quick Take

This role is about managing relationships with high-value enterprise accounts, focusing on customer retention and value realization. You'll act as a trusted advisor, navigating client needs and advocating for their interests within the company. It's an individual contributor role that requires strategic thinking and strong communication skills.

Good fit

Ideal candidates will have over 7 years of experience in customer success, particularly in SaaS or on-premise environments. Fluency in German and experience with ERP systems like SAP or Oracle are essential, along with a proactive and analytical working style.

Worth noting

The position is fully remote but limited to candidates in specific European countries. The emphasis on executive-level advocacy suggests a high-stakes environment that may not suit everyone.

Senior Customer Success Manager (m/f/d)

at Onapsis

EMEA Remote

About the job

Onapsis is on a mission to safeguard the most critical business applications that business depends on daily. Over 20% of the Fortune 100 rely on Onapsis to secure their business-critical applications and ensure they are compliant and available.

Summary of Position

You are the trusted advisor and value champion for complex, high-value accounts. Your focus is Value Realization & Retention, navigating client politics and leading renewals.

Key Responsibilities:

Strategic Account Management: Manage relationships with C-level executives across complex enterprise accounts.
Trusted Advisor: Proactively identify customer needs and tailor solutions to enhance security posture and ROI.
Voice of the Customer: Lead "Voice of the Customer" initiatives internally to shape product investments.
Expansion: Identify and assess expansion opportunities based on customer business objectives.

Key Capabilities

Business Acumen: Analyze business fundamentals and develop compelling ROI scenarios.
Value Justification: Quantify cost savings and develop compelling value propositions.
Executive Advocacy: Build exceptional loyalty through executive-level advocacy.

Qualifications/Experience Required

7+ years’ experience in customer success at an on-premise/SaaS company.
Demonstrated ability to maintain high retention across a complex portfolio.
ERP experience (SAP, Oracle) and strong vulnerability management knowledge.
Experience manager customer success and sales processes using CRM software desired.
Fluency in German is required.

What we offer:

A role in shaping the future of protecting the most critical applications that run the world's business and a career that grows as the company grows.
A unique culture of high achievement and teamwork.
Supportive and humble colleagues are the space's top problem solvers and innovators.
Financial security through competitive compensation and incentives.

Location:

This is a remote position for candidates based in Germany, Spain, the United Kingdom, or the Netherlands.

About our Company:

Onapsis is a proven market leader that protects your business's most critical applications. Only Onapsis delivers the actionable intelligence, automated governance, continuous monitoring, and secure change capabilities required by cross-functional teams to optimize workflows and automate manual tasks so they can embrace and accelerate SAP and Oracle E-Business Suite (EBS) modernization, cloud, IoT, and mobility initiatives while keeping the most vital systems and data protected and compliant.

Headquartered in Boston with regional offices in Heidelberg, Germany, Buenos Aires, Argentina, Texas USA, and now in Bucharest, Romania. Onapsis proudly serves more than 300 leading brands and organizations, including many of the Global 2000.

For more information, connect with Onapsis on LinkedIn or visit https://www.onapsis.com.

Skills & Tags

go rust ai ios data product sales

Aplyr's read

Onapsis is a cybersecurity leader focusing on safeguarding SAP and Oracle applications, attracting professionals passionate about protecting critical business systems.
Synthesized from recent postings & public sources

What's promising

•Onapsis specializes in securing SAP and Oracle, providing niche expertise in a vital cybersecurity area.
•The company has seen growth in hiring, indicating expansion and potential career development opportunities.
•Onapsis offers roles in diverse areas, from engineering to customer success, catering to varied professional interests.

What to watch

•The niche focus on SAP and Oracle may limit exposure to other cybersecurity areas.
•High concentration of customer success roles in EMEA might suggest regional dependency.
•Limited public information about company culture and employee satisfaction could concern potential applicants.

Why Onapsis

•Onapsis provides specialized cybersecurity solutions for business-critical applications, a unique market segment.
•It combines cybersecurity with enterprise resource planning systems, offering a distinct career path.
•The company’s focus on SAP and Oracle environments is rare, positioning it uniquely in the cybersecurity industry.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Onapsis

Onapsis

onapsis.com

View company

Onapsis is a cybersecurity company specializing in protecting business-critical applications, particularly SAP and Oracle environments, from cyber threats.