Software Operations Business Analyst

Are you ready to join something outstanding? Become a Software Operations Business Analyst at NVIDIA in Santa Clara. You will play a key role in a team transforming computer graphics, PC gaming, and accelerated computing. With a rich history of innovation and the vast possibilities of AI, you’ll have a chance to create a lasting impact on the world.
 

Join a world-class team and help build the future of computing. Apply today and be part of a collaborative environment where your contributions will make a significant impact!
 

What you'll be doing:

• Manage software and services entitlement modifications, including ownership transfers, contract/term adjustments, end-user contact changes, and serial number updates across all applicable systems.

• Ensure the precision and dependability of data for software and support services within applicable systems. Generate and maintain operational reports, charts, and metrics for assigned areas.

• Conduct user acceptance testing (UAT) for new product and program launches. Find opportunities for process and system improvements and collaborate with cross-functional teams to successfully implement them.

• Support EDI purchase order submissions and sales order bookings, addressing any issues with partners to determine root causes and resolutions.

• Assist with NFR and non-standard software evaluation requests.

• Facilitate order processing for software and support services, which involves handling SAP backlog reports, completing orders in SAP, generating entitlements in EMS, and ensuring timely delivery to customers.

• AI Implementation & Integration: Deploy and manage AI systems (e.g., GenAI tools, LLM-based agents, workflow automation) into daily business operations

What we need to see:

• Bachelor's degree or targeted training in Business Operations for software and appliance service industries (or equivalent experience).

• Experience in Finance or Business IT is considered beneficial.

• 5+ years of experience in operations; knowledge of SAP and Salesforce is advantageous.

• Working knowledge of Microsoft Office 365.

• Outstanding interpersonal skills, proven problem-solving capability, and the ability to multi-task.

• Experience in software and support service management is advantageous. Familiarity with NVIDIA software products is also helpful.

Ways to stand out from the crowd:

• Self-starter with social and influencing abilities, work well across functional teams, achieve daily task goals, and make good independent decisions.

• Proficient analytical skills and competence in conducting comprehensive research for management summaries.

• Solid focus on detail, precision, and the capacity to manage multiple tasks in a dynamic setting. Proactive, motivated, and willing to work a flexible schedule to accommodate business needs.

• High level of ownership, accountability, seek new initiatives, communicate clearly and collaboratively with coworkers, sales, and other multi-functional teams (verbal & written).

• Flexibility to work within a dynamic, fast-paced environment.

NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hardworking people in the world working for us. If you're creative and autonomous, we want to hear from you!

Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 108,000 USD - 178,250 USD.Applications for this job will be accepted at least until May 4, 2026.

This posting is for an existing vacancy. 

NVIDIA uses AI tools in its recruiting processes.

NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.