Senior Business Analyst, Merchandising Management Systems (MMS)

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

The Senior Business Analyst, Merchandising Management Systems (MMS) possesses a strong merchandising knowledge base, is a proven business process expert and will be part of a team representing Merchandising Operations in the D29K and D30 specialty selling space ($2B in annual specialty sales). Works cross-functionally with Merchants, IT Engineering, Product, application 3rd party providers and suppliers on assortment changes and troubleshooting for in-store configurable specialty selling. Executes and leads medium or multiple projects including managing expectations of the customer, the stakeholders, the project team, and management. Proposing solutions and alternatives to requirements management for each project that most closely align with the specific timetables, objectives, and business issues at hand. Ensures team completion of assigned tasks during the project life cycle. Catalyst for change in the Merchandising organization. Identifies areas for improvement within MMS and the Merchandising organization. Provides leadership and development coaching/guidance to Business Analysts.

Key Responsibilities:

• Represents the Merchandising function in business process evaluation, procedural development, systems requirements definition and systems functional design.
• Project/Initiative Management--Partners with senior and department management and cross-functional teams in determining and defining business need/requirements; project plans, risk assessments, communication, implementation, training and change management
• Manages the business and project team expectations including addressing project issues, changes; May directly supervise staff members in the development, implementation and support of applications and business processes to meet the client's business requirements.
• Driving the requirements gathering efforts for a project (either development or implementation), including managing the expectations of the project manager, the stakeholders, the project team and executive management.
• Proposing alternatives and solutions to requirements management for each project that most closely aligns with the specific timetables, objectives and business issues at hand.
• Consulting with cross-functional managers, project managers, management and customers to ensure that all projects undertaken adequately address requirement related issues. Understanding the business case behind all projects, including the motivating factors for all stakeholders. Working with the Business Manager to analyze all potential opportunities to enhance, improve and refine the requirements gathering processes.
• Establishes and reports on metrics of assigned projects to gauge business value (ROI).; Audits and evaluates implemented projects (systems/processes, for example) to support continuous improvement opportunities.

Direct Manager/Direct Reports:

• Typically reports to Manager or Senior Manager Merchandise Mgt Systems
• No associates report to this role on a permanent basis, but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action).

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• 5+ yrs business experience and/or management consulting preferred.
• Minimum of 3 years project management, consulting experience preferably in a retail environment. At least 2 years of experience managing retail/merchandising process improvement projects. Cross functional project management experience within The Home Depot.
• PC proficiency, including Microsoft Office programs, project management and presentation applications.  AI / ML literacy in Gemini and CoPilot.

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 5

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Proficient in business process evaluation and procedure development; Demonstrates a thorough knowledge of all tools, processes, methodologies and standards for requirements gathering, documentation and analysis.
• Previous experience supervising professionals
• Experience or in-depth knowledge of retail merchandising and/or logistics; possesses cross functional retail knowledge.
• Strong communication, analytical, organizational, leadership and teamwork skills; Demonstrated experience in process improvement and/or SDLC and project management methodology
• PC proficiency, including knowledge of worksheet, word processing, project management and presentation applications