Quality Assurance/Standards Specialist - O'Berry Neuro-Medical Treatment Center

Agency

Dept of Health and Human Services

Division

O'Berry Neuro-Medical Treatment Center

Job Classification Title

Quality Assurance/Standards Specialist (S)

Position Number

Grade

NC17

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

This is professional work in planning, developing, and administering a quality assurance program as would be found in a mental health program, regional intellectual disability center, neuro-medical facility, drug/alcohol treatment center or psychiatric hospital; or conducting quality control reviews of programs such as Aid to Families with Dependent Children and other similar social work programs. Work involves conducting quality control reviews and providing technical assistance and consultation to management and staff on interpretation and application of quality-of-care standards and application of certification requirements. Work also involves developing assessment tools/data collection methods, integrating these with patient care and administrative records systems in order to identify service delivery/compliance problems, and participating in the alteration of systems as necessary. Employees are responsible for the timely recognition of service delivery/compliance issues, advising management and staff during the development of a corrective action plan, monitoring the implementation of the plan, and representing the facility in negotiations with certification agencies. Depending on the setting, the employee reports to a higher-level program manager but may report to the facility director.

Knowledge Skills and Abilities/Management Preferences

This is an Anticipated Vacancy. Position is Expected to Become Vacant 4/15/2026.

Salary Range: $60,881-$106,544 

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred: 

• Working knowledge of quality assurance program practices; planning and development of assessment tools and techniques to include use of software and reporting mediums.

• Ability to develop recommendations to solve problems in different program service areas by assisting in planning goals and developing deficiency resolutions. Ability to provide technical assistance, consultation to staff.

• Ability to exercise judgment and discretion in interpreting and applying quality standards, policies and procedures.

• Ability to communicate effectively with professional and administrative personnel. Ability to maintain effective working relationships with various staff.

• Ability to assess problems and coordinate resolutions with various parties.

Workday Schedule: Typical workweek is Monday-Friday.

Work Hours: 8:00am – 5:00pm (flexibility is required to meet the needs of the residents and facility).

This position is designated as Mandatory and must report or stay over during Adverse Weather Events.

We will be Recruiting for one position with this post (60050051).

About the O'Berry Neuro-Medical Treatment Center:

O’Berry Neuro-Medical Treatment Center is a specialized skilled nursing facility focused on maintaining the quality of life and dignity for adults with neurocognitive disorders, with coexisting complex medical and behavioral needs, whose level of support extends beyond what can be provided by family or in a community living setting.  Learn about us here.

Supplemental Contact Information:

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders.  We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.  Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

Application Process
 Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.

• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application, to support your answers.

• If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59 PM the night before the closing date.

• Positions in the Division of State Operated Healthcare Facilities shall be subject to preemployment drug testing and criminal record background checks. Also, the use of tobacco products of any kind including vapor products are prohibited from our campuses. All employees are required to adhere to the facility's Vaccination Policy.

• Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the qualified applicants. The hiring process may take several weeks.

• Degrees must be received from appropriately accredited institutions.  Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.

• For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members.

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions.  Transcripts, degree evaluations and cover letters may be uploaded with your application.

Veteran’s and National Guard Preference

Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.

• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing.

• Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation.  If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

CONTACT INFORMATION:
Applicants will be communicated via email only for updates on the status of their application. If there are any questions about this posting other than your application status, please contact Human Resources at919-581-4041. Resumes will not be accepted in lieu of completing this application.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Master's degree in psychology, social work, education, health, business administration or related human service field from an appropriately accredited institution and two years of experience in professional level treatment programming for the applicable client population;

-or-

Bachelor's degree in one of the fields listed above from an appropriately accredited institution and three years of experience as indicated above; or an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Jasmine Monique Yelverton

Email:

talentacquisition@dhhs.nc.gov