About the role
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
The Dispatcher is responsible for managing all arranged pickups made by customer service or via internet booking. This role ensures pickups are assigned to the correct drivers on time and resolves any unsuccessful collections promptly.
Key Responsibilities:
Pickup Assignment: Assign pickups to drivers according to routes, ensuring timeliness and accuracy. Coordinate urgent pickups to meet customer timelines. This task is heavily supported via automated assignments.
Customer Communication: Maintain constant contact with customers for any unforeseen delays in pickup requests.
Device Management: Ensure our device are distributed to the right drivers and resolve any simple technical issues.
Palletized shipments Collection Coordination: Follow up with pallet shipments requests and send daily email pre-alerts on pallet shipments exports.
Missed Pickups: Follow up on missed PU cases, supporting the Customer Experience coordinator (CEC).
Support Tasks: Assist the CEC coordinator with package location, delivery, supplies requests. Provide support for Driver Follow up, Delivery Change Request, and undelivered packages follow-ups via email or phone.
Required Knowledge and Skills:
Geographical Knowledge: Familiarity with Singapore roads and areas
Operational Plans: Understanding of various processes, procedures, and operating hours.
System Proficiency: Ability to read and use systems (with trainings).
Teamwork: Ability to work together as a team.
Customer Service: Ability to communicate effectively with both internal and external customers, demonstrating a customer-oriented attitude.
Physical Requirements: Ability to perform tasks that may require light physical effort.
This is a fully on-site role. Candidate will need to work 5.5 days per week (Alternate Saturdays). Working hours are 9.30am to 6.30pm (Mon), 10.30am to 7.30pm (Tues-Fri), 10am to 2pm (Sat).
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Aplyr's read
UPS is a cornerstone of global logistics, employing diverse roles from operations to sales, for those who thrive in a fast-paced environment.
What's promising
- •UPS offers a vast global network, providing stability and growth opportunities.
- •The company invests heavily in technology to enhance logistics efficiency.
- •UPS provides diverse career paths, from logistics to corporate roles.
What to watch
- •The fast-paced environment can lead to high stress levels.
- •Shift work and non-traditional hours may impact work-life balance.
- •Limited public information about diversity and inclusion initiatives.
Why UPS
- •UPS's brown delivery trucks are iconic in the logistics industry.
- •The company has a strong focus on sustainability and carbon reduction.
- •UPS's internal promotion culture supports long-term career growth.
Aplyr’s read is generated by AI from public sources. Was it useful?
About UPS
United Parcel Service (UPS) is a global logistics and package delivery company, known for its extensive transportation network and supply chain solutions.
