Product Support Engineer (US Shift)

The Product Support Engineer is a remote position that responds to product inquiries via Zendesk tickets, live chat sessions, and phone calls for our customers in the United States. Interpersonal skills, positivity, and technical product knowledge are critical to effectively addressing Pet Clinic/Hospital and mobile app user concerns. This role calls for someone who thrives in a fast-paced environment, autonomously troubleshoots problems, demonstrates initiative, and can multi-task at a high level. Reporting to the Product Support Manager, you can expect to address ~50 inbound inquiries daily, investigate and solve technical issues, and answer product how-to questions. 

 

 

Rotating weekly shifts:

• 5:00 PM – 2:00 AM
• 7:00 PM – 4:00 AM
• 9:00 PM – 6:00 AM

• Required to work one weekend shift every 7 weeks - 7:00 PM – 1:00 AM