Director, Strategic Partnerships (New Verticals)

About the Role

We’re hiring a Director, Strategic Partnerships (New Verticals) to own and scale the most critical function in our expansion: successfully launching new enterprise partnerships, managing them as strategic accounts, and driving adoption and revenue growth alongside our partners. This role blends the structured problem-solving of a top-tier strategy consultant with the relationship depth of a world-class account leader - someone who can take a newly signed deal from contract close to first transaction, then work shoulder-to-shoulder with partner stakeholders to build it into a durable, growing revenue stream.

You’ll be the single-threaded owner of partner success and commercial performance for our highest-stakes new vertical deals. Externally, you’ll embed deeply with partner organizations—building relationships with their executives, product leaders, and GTM teams to drive joint adoption, remove friction, and expand the value of the integration over time. Internally, you’ll work across Product, Engineering, Design, Analytics, Sales, and Marketing to marshal Flex’s resources behind partner outcomes. As you prove the model, you’ll hire, develop, and scale a team of strategic account leaders to extend this capability across Flex’s growing portfolio of partnerships.

What You’ll Do

Launch Execution & Partner Onboarding

• Own launch success end-to-end—from deal close through first transaction—by leading joint planning with partner product, engineering, GTM, and operations stakeholders to align on milestones, timelines, and shared success criteria
• Drive technical integration, operational readiness, and go-live execution while coordinating across Flex’s Product, Engineering, Design, Analytics, Legal, Finance, and GTM teams to remove blockers
• Identify execution risks early on both sides of the partnership and resolve them before they impact launch quality or timeline

Strategic Account Management & Partner Growth

• Own the day-to-day partner relationship: serve as Flex’s primary point of contact and trusted advisor, building deep, multi-threaded relationships across partner executives, product managers, GTM leads, and operations teams
• Manage the full operating cadence—business reviews, joint planning sessions, executive check-ins, QBRs—and define shared success metrics with dashboards and governance frameworks to track them
• Monitor adoption, funnel performance, and revenue contribution; collaborate with partner teams to diagnose issues, drive joint optimizations, and identify expansion opportunities that deepen integration and grow the relationship over time

Team Building & Leadership

• Hire, develop, and scale a team of strategic account leaders as Flex’s new vertical portfolio grows; define the operating model, roles, and career paths to support multi-vertical ambitions
• Coach team members into high-performing leaders who can independently own partner relationships and drive commercial outcomes, while building the standards and rituals that ensure consistency at scale

Playbook Development & Organizational Learning

• Translate early execution experience into a repeatable, scalable launch and growth playbook that the team can run against
• Feed structured insights back to Business Development, Product, and GTM to refine deal structure, pricing, partner qualification, and roadmap prioritization
• Become the internal authority on what it takes to launch and scale partnerships in new industries, grounding strategic investment decisions in real operational data and partner feedback

Key Qu