Assoc Analyst Online Enrollment & Feedback

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Payroll Feedback team is responsible for notifying participants’ Deferral & loan deduction information to client payroll systems through PSC/ FTP. This includes handling a range of Feedback file setup and Maintenance activities at the plan level for both new and existing clients on the Empower platform. The team’s work is critical and demands high attention to detail, given its regulatory and financial implications. Responsibilities include providing prompt responses to queries, ensuring thorough due diligence, and escalating issues to appropriate stakeholders in a timely manner.

The Online and Auto Enrollment team within Payroll Services is responsible for notifying eligible participants with enrollment PINs and setting up Online or Automatic Enrollment for clients. In addition to initial setup, the team also handles ongoing maintenance activities and conducts audits to ensure data accuracy and compliance. They manage a wide range of enrollment-related tasks at the plan level, supporting both new client implementations and existing client maintenance on the Empower platform.

ESSENTIAL FUNCTIONS

• Perform day-to-day tasks related to Feedback/Online and Auto Enrollment setup and maintenance activities, and quality-checks to ensure accuracy.
• Follow up with internal teams and stakeholders to ensure timely completion of Feedback/Enrollment request and resolution of any outstanding issues.
• Escalate any delays, data mismatches, or system-related concerns to the appropriate team or manager without delay.
• Respond to email queries related to processes in a clear and timely manner.
• Participate in onshore calls as needed to provide updates or clarify issues. 

QUALIFICATIONS

• Fresher from college. Full time graduation with no backlogs from recognized university's
• Ownership & Queue Management
• Quality Focus
• Adaptability to Change
• Analytical Thinking

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.