Production Services Analyst - Aiden

What will you do?

• Responsible for ensuring maximum system availability, prompt and accurate remediation and response to issues and requests
• Proactive management and governance of our applications and platforms along driving IT governance and de-risking initiatives
• Leverage automation to drive efficiency and to improve the soundness of our operating environment
• Ensure strict adherence to standard operating procedures, standing order guidelines, and governance best practices
• Liaise between Business, Technology, Compliance, Surveillance, and Functional groups to help conduct regular review to help evolve our platform and to ensure the connectivity required to achieve our collective objectives
• Provide effective incident, problem and release management and regular project updates to stakeholders and the business along providing white-glove service to our business users.
• Lead effective knowledge sharing, documentation, and cross training to help maximize coverage and work to improve the robust of our follow-the-sun operating model

What do you need to succeed?

Must-have

• Experience with Generative AI, candidate needs to have a understanding of LLM usage via API gateways along with monitoring of usage along with tools to proactively monitor application health, responsiveness (ie Dynatrace, Grafana, Pagerduty, ITRS)
• Experience with PostgresSQL or other equivalent relationship database.  Ability to write on the fly database statements
• Experience with code deployments and job executions in Databricks, as well as management of workspaces along with consistently seeking to automate; strong scripting skill (ie. Python)
• Experience and knowledge of containerized deployments and management of pods and configurations
• Bachelors of Science degree or equivalent

Nice-to-have

• Disciplined approach to document all processes, issues and user stores in confluence and jira, along with strong analytical/critical thinking and ability to continuously multitask and manage priorities.
• Exposure to Capital Markets or Investment Banking
• Experience with Intelligent Operations and AI Ops
• Experience with the ITIL Incident, Problem, Chanage Management platform (such as Service Now)

Job Skills

AI Ops, Artificial Intelligence (AI), Automation, Collaborating, Computer Operations, Customer Service, Databricks Platform, Elk Stack, Enterprise Application Delivery, Grafana, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, ITRS Geneos, MongoDB, PostgreSQL, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYAPutrajayaMalaysia40Full timeCAPITAL MARKETSRegularSalaried2026-04-082026-06-07

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.