About the role
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Embodying Osaka’s rise as a global city, Four Seasons Hotel Osaka forms the core of a new lifestyle destination at the heart of western Japan’s biggest city and the region’s hub of commerce and culture. As the city’s new icon of luxury and style, Four Seasons provides a pitch-perfect modern take on the quintessential ryokan (traditional Japanese inn) with a range of unique, immersive experiences that deliver a true sense of Japan. From our entire floor of meticulously designed Japanese-inspired guest rooms to our private ofuro (traditional baths), Four Seasons is a contemporary portal to the authentic heart of Osaka, immersing you in the city’s intriguing blend of heritage and modernity.What will you do
- Greet and Welcome Guests: Provide a warm and friendly welcome to guests as they arrive at the restaurant, assist with coats, and escort them to their tables.
- Reservation Management: Manage reservation inquiries, take bookings, and maintain an organized record of reservations. Ensure that the seating plan is optimized for efficient service.
- Seating Arrangements: Ensure that guests are seated at appropriate tables and in accordance with their preferences whenever possible. Handle any special seating requests or arrangements.
- Menu Presentation: Present menus to guests, provide information about daily specials, and answer questions regarding the menu items. Be knowledgeable about the restaurant's offerings.
- Communication: Act as a liaison between guests and the restaurant staff, conveying special requests or dietary restrictions to the kitchen and servers. Keep guests informed about waiting times and any delays in service.
- Assist with Service: Provide assistance to the serving staff during busy periods, such as refilling water glasses, clearing plates, and ensuring guest needs are met promptly.
- Maintain Cleanliness: Ensure that the host/hostess station and waiting area are clean and organized. Monitor the cleanliness of tables and seating areas.
- Guest Satisfaction: Address any guest concerns or complaints, striving to resolve issues to their satisfaction and report feedback to the restaurant management.
- Upselling: Promote special promotions, drinks, and desserts to increase revenue and enhance the dining experience.
- Closing Procedures: Assist in closing the restaurant, which may include organizing reservations for the next day, coordinating with the kitchen and service staff, and ensuring a smooth transition between shifts.
What you bring:
One to two years’ previous experience in Food & Beverage outlet; previous employment experience within a luxury Hotels is considered an asset
Ability to operate computer equipment and other food & beverage computer systems
Strong communication skills
Japanese language is a must; English ability is highly valued due to international clientele.
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
Schedule & Hours:
• Full time, 40 hours/week; hours expected to be worked (early mornings, days, evenings, overnights, or weekends.)
Aplyr's read
Four Seasons is a global leader in luxury hospitality, attracting professionals passionate about delivering exceptional guest experiences in opulent settings.
What's promising
- •Four Seasons is renowned for its commitment to luxury and personalized service.
- •The company offers diverse career paths in hospitality, from culinary arts to technology.
- •Four Seasons invests in employee development, enhancing skills and career growth.
What to watch
- •High expectations for service excellence can be demanding for staff.
- •The luxury market is sensitive to economic downturns, affecting job stability.
- •Limited public information about internal career progression and employee satisfaction.
Why Four Seasons
- •Four Seasons emphasizes a strong culture of service excellence and attention to detail.
- •The company is known for its innovative approach to hospitality technology.
- •Four Seasons maintains a global presence with a consistent luxury brand experience.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Four Seasons
Four Seasons Hotels and Resorts is a Canadian-based international luxury hospitality company that manages and operates a portfolio of luxury hotels and resorts worldwide.