About the role

Aplyr's Quick Take

This role is a mix of customer management and business analysis, focusing on maintaining relationships and translating customer needs into digital solutions. You'll work closely with sales and delivery teams to ensure customer satisfaction and drive upsell opportunities. It's primarily an individual contributor role with a strong analytical component.

Good fit

Ideal candidates have a background in customer management or business analysis, preferably with experience in aviation or leasing. Strong communication skills and the ability to work collaboratively with various teams are essential.

Worth noting

The role emphasizes a blend of technical and commercial skills, which may appeal to those looking to bridge the gap between customer needs and digital solutions. The company offers a supportive culture but be prepared for a potentially high-pressure environment given the focus on sales and customer success.

Job Description

Customer Manager

London

Full time

Why join Rolls-Royce?

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting, and connecting people everywhere.

By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.

Position Summary

Rolls-Royce & Partners Finance Limited (“RRPF”) is an engine leasing company with the largest global portfolio of Rolls-Royce and IAE V2500-A5 engines, providing medium- and long-term leasing solutions for spare engines. We support over 50 customers worldwide with a portfolio of over 420 engines. An opportunity has become available for a Customer Manager (Sales & Business Analyst) to join our team in London.

This role combines customer-facing commercial responsibility with analytical problem-solving, acting as a bridge between customers and internal digital teams. The Customer Manager ensures operational needs are translated into scalable digital solutions that deliver measurable value

What you will be doing:

Own customer relationships from pre-sales through delivery and renewal.
Translate customer operational needs into digital and data requirements.
Support sales pipeline development, proposals, and contract negotiations.
Analyse customer data, usage patterns, and ROI to drive upsell opportunities.
Coordinate with delivery and product teams to ensure customer success.
Maintain deep understanding of aviation operations and records workflows.

Position qualifications:

Degree in Engineering, Business, Economics, Aviation, or related field
Experience in customer management, business analysis, or solution sales
Ability to translate operational needs into structured requirements
Commercial awareness and analytical capability
Strong communication and stakeholder management skills

Preferred requirements:

Experience in aviation, leasing, or aerospace environments
Familiarity with digital products or data platforms
Experience supporting proposals and contract negotiations
Strong data analysis and reporting skills
Comfort working across product, delivery, and sales teams

Regional Benefits

Generous Annual Leave
Retirement Savings through the Rolls-Royce Retirement Savings Trust
Group Life Assurance provides for a lump sum benefit if you die whilst employed by Rolls-Royce
Group Income Protection provides an income in the event that you are unable to work due to illness or injury
Your Shares: Matched is a simple way to own Rolls-Royce shares and invest in our future, together. Buy one share, get one free! Rolls-Royce | Your Shares: Matched
Digital GP provides a convenient way for you to access GP consultations

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient, and growing company. Join us, and it can be your future vision too.

Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

Closing Date:07.08.2026

As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.

Job Category

Sales

Posting Date

24 Jul 2026; 00:07

Posting End Date

06 Aug 2026

Aplyr's read

Rolls-Royce is a powerhouse in aerospace and defense, attracting engineers and specialists who thrive on innovation and complex problem-solving.
Synthesized from recent postings & public sources

What's promising

•Rolls-Royce is a leader in aerospace engineering, providing cutting-edge solutions.
•The company invests heavily in research and development for sustainable technologies.
•Rolls-Royce offers diverse career opportunities across engineering and technical disciplines.

What to watch

•Rolls-Royce faces significant competition in the global aerospace market.
•The company is exposed to cyclical downturns in defense spending.
•Complex regulatory environments can impact project timelines and costs.

Why Rolls-Royce

•Rolls-Royce has a strong heritage in engineering excellence and innovation.
•The company is a pioneer in developing sustainable aviation technologies.
•Rolls-Royce's integrated solutions approach sets it apart in the power systems sector.

Aplyr’s read is generated by AI from public sources. Was it useful?