Technology Delivery Manager - Hybrid

As a Technology Delivery Manager, you will lead the successful delivery of complex, high-impact technology initiatives that support Pharmacy and broader healthcare operations. You are a trusted partner to business and IT leaders, bringing clarity, structure, and momentum to critical programs while balancing speed, quality, and business value. This role is well-suited for a collaborative leader who thrives in ambiguity, drives results, and approaches challenges with curiosity and resilience.

Key Responsibilities         

• Own end-to-end delivery of assigned strategic technology initiatives, ensuring outcomes align with business priorities, value realization, and release commitments.

• Partner closely with Technical Product Owners, Business Product Owners, domain leaders, and vendors to define scope, milestones, dependencies, and delivery plans.

• Apply project and agile delivery practices to plan, track, and report progress, risks, and performance metrics across multiple complex initiatives.

• Proactively identify risks, issues, and resource constraints, escalating with clear mitigation and contingency plans to keep leadership informed and engaged.

• Facilitate effective cross-functional collaboration across engineering, pharmacy operations, testing, training, and support teams to enable smooth implementation and adoption.

• Develop and maintain detailed project plans, schedules, and status reporting, presenting progress and insights to IT and business stakeholders.

• Ensure adherence to delivery governance, documentation standards, and continuous improvement practices.

• Serve as a trusted advisor and change agent, helping teams navigate priorities, adapt to change, and deliver measurable results.

Required Qualifications

• Minimum of 3 years of progressive experience in technology delivery, IT project management, or program management for complex initiatives.

• Demonstrated ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment.

• Strong communication, facilitation, and stakeholder management skills.

• Experience applying project management and Agile methodologies to drive predictable, high-quality delivery.

Preferred Qualifications

• Bachelor’s degree in computer science, information technology, project management, or a related field.

• Healthcare, PBM, or regulated industry experience.

• PMP and/or Scrum Master certification.

• Experience with tools such as Jira and Microsoft Office for planning, tracking, and reporting.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.