Behavioral Health Care Manager Lead

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!

We are looking for a Behavioral Health Care Manager Lead to join our Collaborative Care team. This role would be responsible for providing clinical leadership, supervision, and operational oversight for a team of Behavioral Health Care Managers, while balancing direct patient care, quality assurance, and cross-functional collaboration. We are looking for someone who has experience in Collaborative Care delivery, clinical team leadership, and evidence-based behavioral health interventions and wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.

This is a remote position and will be based on eastern time. Talkspace HQ is located in NYC.

What You’ll Do

• Team Leadership & Supervision
• Provide clinical supervision, coaching, and mentorship to Behavioral Care Managers.
• Support onboarding and training of new Behavioral Health Care Managers
• Provide training and ongoing supervision of BHCM’s.
• Monitor team performance against key CoCM metrics.
• Ensure team adherence to CoCM clinical workflows, documentation standards, and best practices. 
• Partner with program leadership on quality improvement initiatives and workflow optimization.
• Identify trends, risks and opportunities for improvement across the patient population.
• Patient Care Coordination
• Maintain a patient caseload, as needed, to support team coverage and model fidelity.
• Support the mental and physical health of patients on an assigned caseload, coordinating closely with the patient’s medical provider and, when appropriate, other mental health professionals.
• goaiproduct