Senior Business Analyst, Project Delivery

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of CIBC’s insurance project delivery team, the Senior Business Analyst, Project Delivery is a critical partner in driving business outcomes by bridging business needs with effective solutions. You will lead and facilitate requirements elicitation and user story sessions with cross-functional stakeholders, ensuring clarity, alignment, and actionable outcomes. Leveraging your strong domain understanding of Insurance, you will translate complex business needs into structured artifacts and support prioritization and delivery of high-value initiatives. You will manage ambiguity, reconcile conflicting requirements, and prepare executive-ready materials that drive informed decision-making. Your role is business-led, focused on value delivery and a strong partnership with the Product team.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

• Strategic Business Partner and Advisor – Lead and facilitate requirements elicitation and user story working sessions with cross-functional stakeholders, ensuring clear outcomes and alignment. Drive prioritization conversations with the Product team to distinguish “must-haves” vs. “nice-to-haves”, including defining scope boundaries, assumptions, and dependencies. Partner closely with Product to support outcomes and value delivery, maintaining a business-led focus.

• Expert Analyst – Translate business needs into well-structured artifacts, supporting as necessary backlog refinement and readiness for sprint execution. Manage and reconcile conflicting requirements and ambiguous inputs by applying structured analysis, documenting decisions, and securing stakeholder buy-in. Bring strong domain understanding of Insurance to inform requirements, customer journeys, and business rules.

• Executive Communication & Influence – Prepare and deliver clear, executive-ready materials (summaries, options, trade-offs, risks, recommendations) and present updates and decisions to senior stakeholders. Support transparent decision-making by summarizing complex information and facilitating consensus.

• Relationship & Stakeholder Management – Build and maintain productive relationships with Product partners, Technology and cross-functional teams. Foster collaboration and alignment across all stakeholder groups, ensuring shared understanding and commitment to outcomes.

Who you are

• You can demonstrate experience. 5+ years’ experience in business analysis and/or project management. Insurance domain experience and knowledge is a strong asset.

• Your influence makes a difference. You build strong relationships and networks, knowing that collaboration is essential to success. You inspire outcomes by sharing your expertise. Ability to establish productive relationships between various leaders, departments, and partners across all business groups in the organization.

• You understand that details matter. You notice things that others don’t. Your critical thinking skills help to inform decision making. You quickly understand complex issues and adapt to new subject matters and changing circumstances.

• You are a problem solver. You demonstrate strong analytical and decision-making skills, able to reconcile conflicting requirements and ambiguous inputs to deliver clear, actionable outcomes. You focus on business outcomes and value delivery, partnering closely with product to drive results.

• You are an effective communicator. You prepare and present executive-ready materials with clarity and confidence, facilitating consensus and transparency. Well-developed communication and interactive skills to convey factual and conceptual information on issues requiring detailed explanation/interpretation and communication at all levels in the organization.

• You embrace and advocate change. You continuously evolve your thinking and the way you work in order to deliver your best.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 25th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Effectiveness, Client Service, Communication, Detail-Oriented, Process Improvements, Professional Presentation, Relationship Management, Teamwork